Donna P. Terrell was appointed Director of the Buffalo Regional Office (RO) on Oct. 31, 2004. She manages the full range of benefits and services to Veterans, Servicemembers, their families and survivors in the 31 western counties of New York, and educational benefits in the 14 Northeastern states, the District of Columbia, and foreign schools. Prior to this position, Ms. Terrell served as Executive Management Officer, Office of Field Operations from August 2002 to December 2004.
Lillie Y. Jackson was appointed to this position in February 2010. She helps the Director administer all VA benefits and services. Prior to this appointment, she was Veterans Service Center Manager of the Philadelphia RO and Insurance Center from February 2007 to February 2010. Ms. Jackson retired from U.S. Navy in October 2005, and is a Veteran of Desert Shield/Storm and Operation Enduring Freedom/Iraqi Freedom.
Kimberly Wagner took this position in July 2013. She manages Education benefits to Veterans in the 12 Northeastern states, the District of Columbia, and foreign schools. Ms. Wagner previously served as Assistant Education Officer in the Buffalo RO from August 2009 to July 2013.
Cynthia McJunkin took this position in March 2013. Prior to this appointment, she served as a coach in Appeals and on non-rating teams at the Cleveland RO.
Ms. Fitzgibbons took this position in 2005. She supervises 21 staff members who administer VR&E benefits for Veterans in western New York. She began her VA career in 2002 as a Vocational Rehabilitation Counselor at the Hartford RO.