Shawn Bohn was promoted to this position in March 2016. He previously served as Veterans Service Center Manager at the Sioux Falls RO. He administers benefits and services to the 155,675 Veterans, Servicemembers, their families and survivors in North Dakota, South Dakota, and 15 counties in northwestern Minnesota. He is responsible for delivering about $422 million in annual benefit payments to more than 34,000 Veterans. He leads employees staffing the ROs in Sioux Falls, Rapid City, and Fort Meade, S.D., and in Fargo and Bismarck, N.D.
Paula Heitmann was promoted to this position in July 2006. She previously served as a Rating Team Coach at the St. Paul Regional Office (RO).