United States Department of Veterans Affairs

Information for VA Mortgage Servicers

What's New? - Find updates to the VA Home Loan Program, newly issued circulars, and other information.

VA Loan Electronic Reporting Interface VA Servicer Guide - The Servicing Guide contains the servicing, claims, and conveyance policies and procedures applicable to VA loans under VALERI. (3.93 MB PDF)

Appraisal Information - VA appraisal information for servicers

Foreclosure - VA has delegated the management of the foreclosure process to the servicer while retaining a supervisory role. Please refer to the servicer guide, Chapter 7 (7.3) The Foreclosure Process, (7.3.3.1)--Determine Net Value, Bid Type and Bid Amount, and (7.3.4) Servicer Reports Foreclosure Sale Results to VA.

Foreclosure Alternatives/Home Retention Options - Documents required for conveyance to VA and submission of claim

VA Acquired Properties - List of foreclosure alternatives that VA offers

Servicemember Civil Relief Act - Active duty and it's effects the veteran’s VA home loan

Release of Liability and Assumptions - If you sell your VA guaranteed home or have the loan assumed you may still have liability for any loss to VA, if you do not complete a Release of Liability.

Previous Year's Circulars - Changes to VA policies and/or procedures

Frequently Asked Questions (FAQs) - Common questions asked by servicers

RLC Memorandums - Memorandums issued by the St. Paul Regional Office



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