St Paul Regional Office
Regional Loan Center
In certain instances, VA may be able to intercede on your behalf if construction-related problems arise after you move into your VA home. In order to be eligible for VA assistance in this regard, the property must have been appraised as either:
If your home qualifies for assistance under the aforementioned criteria, you must file a written complaint with the St. Paul Regional Loan Center. The complaint must meet the following requirements:
Generally, the homeownerxs complaint must be registered within the period covered by the VA Builder Warranty or the first year of any Ten-Year Warranty.
Exception: VA will recognize complaints received after the above time limit if there is an indication of an accelerated deterioration of soundness or material failure in advance of normal life expectancy.
If you feel that your situation meets the criteria outlined above, please submit your written complaint to the Construction and Valuation Department, 1 Federal Drive, Fort Snelling, MN 55111.