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Wilmington Regional Benefit Office

Meet Our Leadership Team


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Director: Diana M. Rubens

Diana Rubens was appointed Director of the Philadelphia and Wilmington VA Regional Offices (VARO) in June 2014. As the Director, Ms. Rubens is responsible for administering a range of VA benefits to 825,000 Veterans and their families living in eastern Pennsylvania, Southern New Jersey and Delaware. These services include administration of compensation and pension, loan guaranty, national call center services, and vocational rehabilitation and employment benefits which total approximately 4.1 billion dollars in annual payments.

Prior to her appointment, Ms. Rubens was appointed the Deputy Under Secretary for Field Operations in January 2008. In this position, she was responsible for the oversight of 57 regional offices and four area offices in the Veterans Benefits Administration (VBA). The regional offices employ over 18,000 personnel and administer benefit programs that annually pay over 47 billion dollars to Veterans and their beneficiaries.

Ms. Rubens began her career at the Department of Veterans Affairs (VA) in 1987 as a claims examiner at the Washington Regional Office in Washington, D.C. She has also served as an analyst for the Area Offices and Field Operations before being selected as the Director of the Pittsburgh Regional Office (RO) in 2001. As the Director of the Pittsburgh RO, Ms. Rubens was responsible for providing services to over 450,000 Veterans in 27 Western Pennsylvania counties, and 4 West Virginia counties.

In 2002, Ms. Rubens was selected to serve as Director of VBA’s Western Area Office. In that position she was directly responsible for 15 Regional Offices, with 2,400 employees who served the 5.3 million veterans residing within the Western United States.

Ms. Rubens has held several positions throughout her career in VA and in 2006 was awarded the Presidential Rank Award.


Carol Roane

Assistant Director: Carol Roane

Carol Roane completed her Bachelor of Science in English and Communications through Dallas Baptist University before entering Air Force Officer Training School in San Antonio, Texas. She was commissioned as an Air Force Officer and served several assignments as a Squadron Section Commander, Executive Officer, and Information Management Officer while on active duty from 1985 - 1992.

After serving in the Air Force, she was appointed as the Cooke County Veterans Service Officer in Gainesville, Texas. While in this capacity, she utilized the Chapter 30, Montgomery GI Bill benefits to complete her Master of Science degree in Vocational Rehabilitation studies through the University of North Texas and graduated in December 2000.

In August 2001, she accepted a Vocational Rehabilitation Counselor position in the VA Portland Regional Office. She then transferred to the Waco Regional Office in 2003. She was selected as the Assistant Vocational Rehabilitation & Employment Officer for the Louisville Regional Office in July 2005 and promoted to the Vocational Rehabilitation & Employment Officer in the same office in December 2006. She is a 2008 Leadership VA graduate. In September 2008, she was appointed as the Assistant Director of Program/Project Management in VACO, VR&E Service. She completed the Assistant Director Development Program in 2009. In March 2011, she was appointed to her current position as an Assistant Director for the Philadelphia VARO.


Lucy Filipov

Assistant Director: Lucy Filipov

Ms. Filipov is a graduate of Philadelphia College of Textiles and Sciences, where she received a Bachelor’s Degree in Computer Management. She also completed work toward a graduate degree in Public Administration with Pennsylvania State University. Ms. Filipov is a graduate of the Leadership VA Program (2009).

Ms. Filipov began her Department of Veterans Affairs career in 1987 as a Management Analyst for the Accounting Section of the Finance Division. She became the Assistant Chief of the Accounting Section in 1989. In 1991, Ms. Filipov was selected for the position of Chief of the Accounting Section. She next was named the Assistant Chief, Finance Staff within a new division formed in 1998 to handle finance and human resource activities. In February 2002, Ms. Filipov was promoted to Assistant Chief of Support Services Division with responsibilities for the Administrative, Human Resources and Finance Staffs.

In March 2003, Ms. Filipov was detailed to the Pension Maintenance Center as a Staff Assistant. Following that detail, she became the Assistant Pension Maintenance Center Manager and was selected as the Pension Maintenance Center Manager in January 2005. Ms. Filipov led the transition of division operations from pension maintenance to pension management in 2008, taking jurisdiction of original pension claims and survivor benefit claims and establishing the National Pension Call Center. In March 2011, Ms. Filipov was named Assistant Director, VARO Philadelphia.


Kristine A. Kuehnle

Vocational Rehabilitation and Employment (VR&E) Officer: Kristine A. Kuehnle

Ms. Kuehnle is the Vocational Rehabilitation & Employment Officer for the Vocational Rehabilitation & Employment (VR&E) Divisions in both the Philadelphia, PA Regional Office as well as the Wilmington, DE Regional Office. She has served in this capacity since 2007. Prior to this appointment, she was the Assistant Vocational Rehabilitation & Employment Officer, as well as a Vocational Rehabilitation Counselor, having been with the VR&E Program since July 2000. In her position, she is responsible for oversight and administration of VR&E benefits to Veterans living in the Eastern 40 counties of the state of Pennsylvania, as well as the state of Delaware. She currently serves as the Chair of the VR&E Service Field Advisory Committee and assists VR&E Service as an Evaluator and Trainer for their Managerial Enhancement Program and New Manager Training Program. In addition, Ms. Kuehnle is a mentor for new VR&E Officers, as well as participants in the VBA LEAD program.

Prior to coming to the VA, Ms. Kuehnle worked as an Employment Specialist for an agency in Syracuse, NY that held a Projects with Industry Grant through Rehabilitation Services Administration (RSA). During that time she was also a contractor for the Buffalo Regional Office VR&E Program, providing both employment and case management services to Veterans in the Central New York area. She served as Co-Chair of the Central New York Placement Consortium and was active in coordinating the annual NDEAM (National Disability Employment Awareness Month) events in that community. Ms. Kuehnle has also worked as an Alcohol and Drug Counselor at both the Inpatient and Outpatient levels.

Ms. Kuehnle holds a Masters degree in Rehabilitation Counseling from the State University of New York at Buffalo, as well as a Bachelors degree in Psychology and American Studies from the State University of New York at Oswego. She has been a Certified Rehabilitation Counselor since 1990. Ms. Kuehnle has two daughters and is active in her community with the local school district on various committees. She has served as a parent volunteer for the New Jersey State Department of Developmental Disabilities, Girl Scouts, 4-H, and with the Epilepsy Foundation and Family Support Council in Central New York.



Veterans Service Center Manager: Vacant