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M28R, Veteran Readiness and Employment Service Manual


Part I - Overview

Section A - VR&E Program Overview

Table of Contents 

Chapter 1 - Veteran Readiness and Employment Manual 9/7/18

Chapter 2 - Organizational Structure of Department of Veteran Affairs

Chapter 3 - Partnerships and Memoranda of Agreement/Understanding

Chapter 4 - Research and Development

Part II - Office Administration

Section A Table of Contents - Office Administration

Chapter 1- Program Establishment and Office Requirements 2/19/19

Chapter 2- Managing VA Folders, Forms, Letters, Testing and Occupational Information

Chapter 3- Hiring, Managing and Training Office Staff

Chapter 4- Advisory Committees

Chapter 5 - Sensitve Access and Personally Identifiable Information 9/26/17

Part III - Program Administration

Section A - VR&E Division Functions

Chapter 1: Program Workflow and Processes

Chapter 2: Electronic Recordkeeping Systems 2/19/19

Chapter 3: Case Transfers updated 11/4/13

Section B - VR&E Outreach and Priority Processing

Chapter 1- Performing Motivational and Outreach Activities 11/19/15

Chapter 2- IDES Program 5/29/18

Chapter 3 - Priority Processing 7/02/2014

Chapter 4 - VetScuccess on Campus (VSOC) 08/14/2017

Section C - Rights and Responsibilities

Chapter 1 - Overview of Rights and Responsibilities

Chapter 2 - Veteran's Rights, Responsibilities and Due Process 3/31/2014

Chapter 3- Administrative Reviews, Advisory Opinions, Appeals and Equitable Relief

Chapter 4- General Rules of Evidence

Chapter 5- Delegation of Authority

Chapter 6 - Veteran's Conduct and Cooperation 11/19/15

Part IV - Evaluation, Entitlement and Rehabilitation Planning

Section A - Application Processing

Chapter 1- Application Processing Overview

Chapter 2 - Receiving and Processing Chapter 31 Applications 3/31/2014

Chapter 3- Basic Entitlement 7/2/2014

Chapter 4- eBenefits 3/31/2014

Section B - Initial Evaluation and Entitlement

Chapter 1- Initial Evaluation Overview

Chapter 2- Evaluation and Planning Determinations 9/26/17

Chapter 3- Resources and Tools for Initial Evaluations 9/26/17

Chapter 4- Vocational Exploration 3/31/2014

Chapter 5 - Outcome of Initial Evaluation 02/19/19

Chapter 6 - Compensated Work Therapy

Section C - Plan Development

Chapter 1 - Rehabiliation Plan Development Overview 3/31/2014

Chapter 2 - Considerations for the Development and Administration of the Rehabiliation Plan 9/26/17

Chapter 3- Guidelines for the Development and Administration of an Extended Rehabilitation Plan 3/31/2014

Chapter 4- Five Tracks to Employment

Chapter 5- Guidelines for the Development and Administration of a Reemployment Plan 3/31/2014

Chapter 6- Guidelines for the Development and Administration of a Rapid Access to Employment Plan 3/31/2014

Chapter 7- Guidelines for the Development and Administration of an Employment Through Long-Term Services Plan 3/31/2014

Chapter 8 - Guidelines for the Development and Administration of a Self-Employment Plan 9/7/18

Chapter 9- Guidelines for the Development and Administration of an Independent Living Plan updated 3/31/2014


Part V - Case Management updated 11/7/2013

Section A

Chapter 1 - Rehabilitation Services and Resources 3/31/2014

Chapter 2 - Program Assistance 02/19/19

Chapter 3 - Monetary Assistance 9/26/17

Chapter 4 - Supplies and Equipment 02/19/19

Chapter 5 - Medical and Dental Treatment and Services 11/19/15

Chapter 6 - Interruption and Leaves of Absence 02/19/19

Chapter 7 - Case Closures 02/19/19

Section B

Chapter 1 - Overview of Financial Responsibility and Accountability

Chapter 2 - Facilities and Training Programs or Courses 9/7/18

Chapter 3 - Vendors

Chapter 4 - Contracting Activities 12/09/16

Chapter 5 - Government Purchase Card 6/14/16

Chapter 6 - Beneficiary Travel (BT) 9/26/17

Chapter 7 - Authorizing and Processing Payments for Services 9/26/17

Chapter 8 - Authorizing and Processing Subsistence Allowance

Chapter 9 - Revolving Fund Loans 3/31/2014

Chapter 10 - Authorizing and Processing Employment Adjustment Allowance 3/31/2014

Section C

Chapter 1 - Foreign Cases Overview

Chapter 2 - General Program Information on Foreign Cases

Chapter 3 - Case Management for Foreign Cases


Section D

Chapter 1 - Overview of Special Circumstances

Chapter 2 - Servicemen Found Fit for Duty and Veterans Recalled to Active Duty 3/31/2014

Chapter 3 - Incarcerated and Fugitive Felon Veterans

Chapter 4 - Deceased Veterans


Part VI - Employment Services

Section A Table of Contents - VR&E Employment and Placement Services

Chapter 1- Overview of Employment Services

Chapter 2- Eligibility and Duration of Employment Services 3/31/2014

Chapter 3- Planning and Case Management During Employment Services updated 9/26/2017

Chapter 4- Job Readiness, Development and Placement Services 3/31/2014

Chapter 5 - Outreach Activities to Employers 11/19/2015

Chapter 6- Partnerships and Memoranda of Agreement/Understanding

Chapter 7 - Special Employer Incentive Program 9/26/17

Chapter 8- Veterans' Preference and Special Hiring Authorities

Chapter 9 - Self-Employment updated 2/14/2017

Chapter 10- Post Employment Services and Case Closures  9/26/17

Chapter 11 - Student Works-Study Allowance Program 3/31/2014

Chapter 12 - On-The- Job Training (OJT) and Non-Paid Work Experience(NPWE) 9/26/2017

Part VII - Other Benefits Case Management

Chapter 1- Chapter 36 Services: Educational and Vocational Counseling 9/26/17

Chapter 2- Chapter 35 Benefits Provided by VR&E

Chapter 3- Chapter 18 Benefits, Services and Program Administration

Chapter 4- VA Veteran Readiness and Employment Services in Conjunction with VA Education Benefits and Services 7/2/2014


Part VIII - Program Oversight

Section A

Chapter 1 - Program Oversight Overview

Chapter 2 - Quality Assurance Program 11/30/17

Chapter 3 - Site Visit Program

Chapter 4 - Workload Management

Chapter 5 - Systematic Analysis of Operations (SAO)



Appendix G - VRE Preliminary Evaluation Checklist

Appendix H - VRE Feasibility Study Checklist

Appendix J - National Performance Standards

Appendix K- Memorandum of Understanding

Appendix L - Business Plan Guide

Appendix M - Case Status Procedures Job Aid

Appendix O- VA Forms

Appendix Q- Special Employer Incentive Contract

Appendix R- Schedule I

Appendix U- VR&E Service Organizational Chart

Appendix W- VBA Organizational Chart

Appendix V - Rules for Taking Files or Information Off-Site

Appendix T - Regional Office Sister Stations List

Appendix Y - Existing Business and Self-Employment Overview

Appendix AB
- The Work Opportunity Tax Credit (WOTC)

Appendix AC- Schedule A Letter

Appendix AD - VR&E Sign Out Log

Appendix AE- Chapter 31 Eligibility Data and Entitlement Usage

Appendix AF - VA Letters

Appendix AG- Employment Resources

Appendix AH- Executive Orders

Appendix AT- Military Service Status Referral

Appendix AK - Fugitive Felon Sample Letters

Appendix AM - Training Time Equivalency Table-Semester Hours

Appendix AN - Training Time Equivalency Table-Quarter Hours

Appendix AO - Chapter 31 Subsistence Allowance Rate Increase as of October 1, 2013

Appendix AP - Rate of Pay for Non-Paid Work Experience (NPWE)

Appendix AQ - BDN Codes

Appendix AS - Sample School Notification Letter

Appendix AT - Military Status Referral to VR&E

Appendix AU - Workload Management Plan Template

Appendix AW - Calculating Rate of Pay for Post-9/11 Subsistence Allowance

Appendix AX - Chapter 31 and Chapter 33 Benefits Comparison

Appendix AY - Election of Post-9/11 Subsistence in Lieu of Regular Chapter 31 Subsistence Allowance

Appendix AZ - Veteran's Certification for Possession of Firearms Training Requirement

Appendix BA - Veteran's Certification for Possession of Firearms Vocational Requirement - Pre-training

Appendix BC - Elements of the QA Review

Appendix BD - VetSuccess Contract Funds

Appendix BE - VSOC Monthly Tracking Spreadsheet

Appendix BF - Self-Employment Job Aid

Appendix BH - Financial Resources for Self-Employment

Appendix BN - Veteran's Certification for Possession of Firearms Vocational Requirement - Post-training

Appendix BS - Chapter 35 Special Restorative Training Flowchart

Appendix BT - Chapter 35 Specialized Vocational Training Flowchart

Appendix BK - VSOC Vocational Rehabilitation  Counselor (VRC) Counseling Psychologist (CP)Performance Standards.

Appendix BM - VA Work Study Mentor Position Description 

Appendix BV - Chapter 36 Checklist

Appendix BY - Educational/Vocational Assessment Narrative Template

Appendix BZ - Educational/Vocational Career Counseling Narrative Template.

Appendix CA - Guidance Document for 28-8606, Note from Counseling and Next Steps (CH36) 

Appendix CB - Goal Mapping Handouts

Appendix DB - Higher - Level Review
Appendix DD - Opt-In Process
Appendix DC - Supplemental Claim
Appendix DE -  VA Modernized Decision Review System SOC/SSOC Opt-In Fact Sheet

Appendix T - Alternate VR&E Offices