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Education and Training

April Education Office Hours FY 2024 Presentation

SCO Training Logo                          National Training Team logo

April Office Hours Agenda

  • State of Education Service Customer Service Video
  • Resources Based on Enrollment Manager (EM) Feedback
  • GI Bill® Spring Roadshow Visit
  • EM Reminder: Multiple Enrollments
  • Enrollment Verification
  • Single Payment Address Requirement
  • Upcoming Release (R6) EM Impacts
  • Reporting Graduation/End of Course or Term
  • Reporting Fees

School Certifying Officials (SCOs) can view this entire Office Hours presentation at the following YouTube link: April Office Hours

Note: This Event is Approved Training for the Fiscal Year 2024 Training Cycle for Existing School Certifying Officials.

Disclaimer: The information in these presentations should be considered talking points for discussion and information sharing only. This information is not comprehensive and should not be used as the sole source of information. Information on these presentations was current and correct on the date given.

Attention: Certifying Officials

March, 2024, Education Service proudly to announced the launch of the updated version of the Resources for Schools webpage. This redesign began during the fall of 2023 and has been a joint project between our Digital Engagement Team, National Training Teams, VA.gov partners, and the School Certifying Official (SCO) collaboration group.

What can you expect from the redesign?

  • A more streamlined webpage, making locating needed resources easier and quicker.
  • A direct link to the Education Service Upload Portal for when you need to submit documents directly to VA.
  • A forms library so you can quickly and efficiently find those VA forms most used by our schools.

The input from the SCO Collaboration group has been vital to this project. It also means, in our commitment to customer service excellence, that YOU, our everyday users, directly influenced this redesign. We hope you will keep engaged with us as we continue to fine-tune our resources and trainings to provide you with top tier support.

Thank you for all the hard work you do for our Service Members, Veterans, and Beneficiaries. We genuinely believe the path to education begins with you!

Education File Upload Portal

As a reminder, the Education File Upload Portal went live in Fall 2022. The purpose of the portal is to eliminate email correspondence and allow for secure transmission of documents to the Department of Veterans Affairs (VA). ​

To ensure documents are routed appropriately, select the correct radio button for the document(s) you wish to upload.  Incorrect selections may delay the processing of the document or deem it invalid.  

Note: SCOs can find the inclusive Compliance and Acceptable Documents Demonstration Videos on the Fiscal Year 2023, June Office Hours beginning at the following time stamp 15:05/1:05:30. 

School Certifying Officials Annual Training Requirements - For questions about the SCO Annual Training requirements, please review the following resource: SCO Training - Education and Training (va.gov)

Resources and Information - The following is additional materials, which can be referenced for more information:

ID.Me and Login.gov Resources:

Certifying Official Resource Guide - Certifying Officials, please contact the designated party if you are having issues on the following topics: 

Contact Ask VA (AVA):

  • Technical assistance with reporting enrollments
  • Explanation of school overpayments or other payment issues
  • Request list of all overpayments by facility code or troubleshoot debt repayment issues
  • Individual student benefit information and hardship cases 

Education Liaison Representative (ELR) Contact Mailbox

Contact the School Certifying Official (SCO) Hotline:

  • Enrollment Manager technical guidance
  • Explanation of school overpayments or other payment issues
  • Individual student benefit information and hardship cases 

Contacting the State Approving Agency (SAA):

Contact your State Approving Agency (SAA):

  • Updated catalogs and programs. New/suspended/cancelled programs.
  • School address updates – including branch/extension​
  • Changes in accreditation status, ownership or change of address

Contact Veterans Readiness and Employment (VR&E):

  • Chapter 31 Questions and Concerns
  • Chapter 31 e-Authorization and Invoicing

Certifying Official Resource Links:

Certifying Official Annual Training Support Resources:

National Training Mailbox:  edutraining.vbaco@va.gov

  • Certifying Official training portal access and use
  • Certifying Official approved training credit and progress tracking
  • Adobe Connect registration and access

Office Hours Question and Answer: VBA Education Office Hours - Q&A Webpage​

  • Review previous Office Hours' questions and answers
  • Respond to questions posed during monthly Office Hours sessions
  • Link to Annual Training requirements and step-by-step directions self -certifying training

SCO Portal Technical Support: support@VBATraining.org

  • Certifying Official training portal technical assistance
  • Report Training Portal issues and outages

All webinars and training sessions are announced via the GovDelivery; SCOs be sure to register and update your information as needed please use the following link: GovDelivery  

Additional Resources - Stay up to date on the Veterans Benefits Administrations (VBA) social platforms: 

Facebook: @GIBillEducation

Twitter: @VAVetBenefits

Instagram: @VABenefits 

 

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