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VA » Veterans Benefits Administration » VA Home Loans » Welcome to Loan Guaranty Service (LGY) Training

VA Home Loans

Welcome to Loan Guaranty Service (LGY) Training

VA welcomes our industry partners and external stakeholders to learn about LGY Training, request training, and view available training resources related to VA Home Loans.

About LGY Training

Learn more about LGY Training

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Request Training

Submit Training Requests through ServiceNow

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Available Training

Check out available stakeholder training

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About LGY Training

The LGY Training Team plays a vital role in LGY’s achievements by partnering with stakeholders to drive coordinated learning that is strategic, measurable, and effective in advancing LGY's mission, goals, and objectives.

The LGY Training Team mission is as follows:

Offer staff and stakeholders pertinent and practical training programs that enhance performance and efficiency in delivering exceptional service to Veterans and customers.
Create standardized training materials and templates to establish a consistent voice, tone, and style.
Identify, evaluate, and confirm training needs effectively.
Provide support or take the lead in developing new training resources.
Establish content management capabilities for training materials, including oversight of storage and review schedules for life cycle maintenance.
Conduct meaningful and impartial assessments of training effectiveness to enhance training efforts and collect valuable data to drive program decision-making.

Request Training

Requests for training may be submitted directly to Loan Guaranty (LGY) Service through the ServiceNow Portal. Simply access the portal from the link, identify your role, then select “Training Request” as the type of support needed. Each submission is assigned a case number for tracking purposes and addressed promptly.

Your training requests are important and help to identify training needs and priorities. LGY Service appreciates your insights and your support as we commit to fulfilling the training needs of our mortgage industry partners.

Available Training

Training is a structured, organized, and synchronized process, which can take the form of a program, course, curriculum, or regular instructional regimen, designed to bridge a knowledge or skill deficiency. As developed training is approved for external stakeholders, it will be posted under the corresponding section below. Links will open within a new tab and some may require a login.

Staff Appraisal Reviewer (SAR) Training via Live Assessments (vbatraining.org)

Veterans Affairs Servicing Purchase (VASP) Program Training Series

Lender Program Participant Management (PPM) System

Under Development

Specially Adapted Housing (SAH) Builder Training Portal - VA Home Loans

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