Life Insurance System Upgrade
We are upgrading our system starting July 25, please note the following service impacts to policyholders. Please plan ahead due to these service delays and interruptions.
S-DVI Policyholders Only: Paper loan requests can still be submitted during this time but please expect 3 to 5 day processing delays.
Online policy access will be unavailable from July 29, 2022 at 4 p.m. (ET) until Aug. 1, 2022 at 9 a.m. (ET)
During this time, you will be unable to make:
- Instant loan requests
- Beneficiary updates
All Veterans, Policyholders and Beneficiaries:
During this time, you will be unable to use the following services:
- Document upload
- Apply online for S-DVI
Once the upgrade is complete, You may continue to experience delays in service beyond what you have come to expect from VA Insurance.
Please be patient as we work hard to better serve you.