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VA Home Loans

Contact VA Loan Guaranty Service (LGY)

ServiceNow Portal - (Required for any actions needed or questions)

Contact LGY by Phone.

Get answers to your questions about the VA-guaranteed home loan program by contacting a VA home loan representative at (877) 827-3702. The VA home loan toll-free number operates Monday – Friday, from 8:00 am – 6:00 pm EST.

Contact LGY – Eligibility and Loan Production

If you are a Veteran or lender with eligibility or loan origination questions or have specific questions about Certificates of Eligibility, funding fees, underwriting, assumptions, origination policy, issuing a guaranty, or appeals (eligibility or assumption).

Contact LGY – Construction and Valuation

For questions about VA appraisals, property access, reconsiderations of value, builder IDs, waivers and partial releases, appraiser applications, or valuation policy.

Contact LGY – Specially Adapted Housing

VA provides housing grants for Veterans and service members with certain service-connected disabilities so they can buy or change a home to meet their needs and live more independently. If you have questions about disability housing grants or need assistance with your application please visit Disability Housing Grants For Veterans | Veterans Affairs (VA.gov).

Contact LGY – Native American Direct Loans

The Native American Direct Loan (NADL) program offers VA-direct loans to help Native American Veterans buy, build, or improve a home on Federal trust land. For questions pertaining to NADL, please contact an NADL coordinator by email at NADL@va.gov or by phone at (888) 349-7541 (TTY:711).

Contact LGY – Loan Administration

If you are having trouble making your VA home loan mortgage payments, have questions about loss mitigation, or for general loan servicing questions please contact LGY by phone at (877) 827-3702.

We’re here anytime, day or night – 24/7

If you are a Veteran in crisis or concerned about one, connect with our caring, qualified responders for confidential help. Many of them are Veterans themselves.

Get more resources at VeteransCrisisLine.net.