Bill Barksdale currently serves as the Assistant Director at the Roanoke Regional Benefit Office as of August 2020. He has been with the Department of Veterans Affairs since August 1991. He began his career as a Veterans Claims Examiner serving in this capacity until 1993. In January 1993, he became a Veterans Benefits Counselor, until becoming the Supervisor/Coach of the Veteran Services Support Team (Now the Public Contact Team) in March 1999. He served in this capacity until October 2009, when he was promoted to Assistant Veterans Service Center Manager (AVSCM). Bill then served as an AVSCM until his promotion to VSCM in April 2020. Bill served as the VSCM until his promotion to Assistant Director in August 2020.During his career, Bill has served as the Former POW Coordinator, FOIA/ Privacy Act Officer, Outreach Coordinator, Operation Enduring/Iraqi Freedom Coordinator and has consulted with Benefits Assistance Service on the establishment and creation of the National Call Center (NCC) training curriculum.
Bill is a 1991 graduate of Bridgewater College and received an Advanced Certificate in Professional Public Management from Old Dominion University in 2002. He currently lives in Roanoke with his wife and his youngest of two daughters and enjoys playing golf and basketball. Bill is a member of the Leadership VA class of 2011 and is a 2017 graduate of the Aspiring Senior Leaders Practicum.
Lyn Cahoon has served as the Veterans Service Center Manager (VSCM) at the Roanoke Regional Office since September 2020. Lyn previously served as the Assistant Veterans Service Center Manager (AVSCM) from 2008 until her appointment as VSCM. Lyn began her career as a Veterans Claims Examiner, and subsequently served as a Rating Veterans Service Representative, a Decision Review Officer and Coach. During her career, Lyn has served on national projects focused on improving claims processing and timeliness for Veterans and continues to strive for constant improvements in our processes in order to provide outstanding customer service.
Lyn is a graduate of the Division Leadership Management Training program as well as a graduate of the Leadership Coaching Program.
Lyn is also a graduate of Roanoke College in Salem, Virginia.
Ms. Trina Brown started her career in counseling within the private sector and with the Virginia Department of Rehabilitative Services. She has been with the Department of Veterans Affairs since February 1999. She began her career as a Vocational Rehabilitation Counselor in the Hampton out based office providing vocational/education counseling to disabled Veterans in the Chapter 31 program. In May 2007, Ms. Brown was promoted to the first Supervisory Vocational Rehabilitation Counselor in the Division and was responsible for the Hampton and Norfolk out based offices in addition to serving as Acting Vocational Rehabilitation & Employment Officer in the absence of her Division Chief. Following the completion of VBA’s Leadership Development Program (LDP) in 2009, she was promoted to an Outreach Coordinator position with VR&E Service in Central Office, Washington DC. In 2010 Ms. Brown returned to the Roanoke Regional office as the Assistant VR&E Officer. On June 6, 2021, Ms. Brown was promoted to the Veteran Readiness and Employment Officer for the Roanoke Regional Office.
Ms. Brown earned a Bachelor of Science in Psychology from James Madison University in 1991 and a Master of Science in Rehabilitation Counseling from Virginia Commonwealth University in 1994. She is also a Certified Rehabilitation Counselor (CRC). Ms. Brown is a native of Hampton, VA and currently enjoys traveling, reading, and music lover. She is also an amateur cyclist with a goal of completing a century bike ride by the end of 2021.