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Waco Regional Benefit Office

Meet Our Leadership Team


John S. Limpose 

Director: John S. Limpose

As Director of the Waco VA Regional Office (VARO), Mr. Limpose is responsible for administering non-medical benefits provided to Veterans, Servicemembers, and dependents – including compensation, pension, and vocational rehabilitation and employment benefits.

The Waco VARO serves a potential clientele of nearly 922,000 Veterans living in a service area that extends from El Paso to Texarkana and from Austin to Amarillo, which equates to an estimated 158,000 square miles. Mr. Limpose oversees compensation and pension (C&P) benefits delivery programs with annual outlays of over $3.57 billion.  The Waco VARO employs a total of approximately 840 employees.

Mr. Limpose worked in the St. Petersburg VARO, beginning his government career in 1991 as a Clerk Typist in the St. Petersburg VARO’s Finance Division.  Mr. Limpose advanced through progressively more responsible positions, which included the following: Veterans Claims Examiner, Rating Veterans Service Representative, and Coach.  Mr. Limpose has been involved in many national initiatives, which included the Pension Original Consolidation Workgroup, Regional Office Performance Metrics, and Pension Maintenance Center (PMC)  Skill Certification Workgroup.  Most recently, he was one of six selected to VBA’s Directors Advisory Committee.


2012 – Present     Director – Waco VARO
2007 – 2012         Assistant Director – Cleveland VARO
2006 – 2007         Veterans Service Center (VSC) Manager,
                             Milwaukee VARO
2004 – 2006         Pension Maintenance Center Manager, Milwaukee VARO


2012     VA Senior Executive Strategic Leadership – University of North Carolina,
             Kenan - Flagler Business School
2011     VA Senior Executive Candidate Development Program Graduate
2010     Federal Executive Institute – Leadership for a Democratic Society
1983     Bachelor of Arts in Business Economics, The College of Wooster,
             Wooster, Ohio

Darlene Jones 

Assistant Director: Darlene Jones

Darlene Jones was appointed as an Assistant Director at the Waco VARO on November 8, 2009. 

Ms. Jones began her VA career in 1999 as a Veterans Service Representative at the St. Petersburg VA Regional Office.  During her tenure at St. Petersburg, she advanced to the position of Rating Specialist; and subsequently to the position of Supervisory Veterans Service Representative, where she was responsible for various teams within the Veterans Service Center.

In 2007, Ms. Jones accepted a position with the C&P Service, as Chief of Program and Development Staff. In that role, she was a first line supervisor for one of the three procedures teams.  She was responsible for supporting a number of programs, which included Benefits Delivery at Discharge (BDD), Quick Start Consolidation, and Pension Management Centers Consolidation.  Also, Ms. Jones served as the VA Chair on the BDD Working Group for the Benefits Executive Council.  She was instrumental in coordinating the development of various initiatives, including the Pre-Discharge website, BDD pamphlet, and Quick Start pamphlet.

Ms. Jones was born in Camden, Arkansas. She holds a Bachelor’s Degree in Business Administration from St. Leo University, as well as a Master’s Degree in Business Administration from Troy State University.

Ms. Jones is an alumna of the Leadership VA (LVA) Class of 2009, the VBA 2010 Assistant Director Development Program (ADDP), and the Federal Executive Institute (FEI) class of 2011.

Ms. Jones and her husband, David, who is a retired Navy Veteran of 23 years, have two sons, Christopher and Brandon.


Pandi S. Van Houten 

Assistant Director: Pandi S. Van Houten

Pandi Van Houten was appointed to this position in April 2010. Throughout her VA career, she has earned numerous outstanding performance awards.

Veterans Service Center Manager:  Vacant

Carolyn Williams 

Vocational Rehabilitation and Education Officer: Carolyn Williams

Carolyn Williams was appointed the Vocational Rehabilitation and Employment Officer (VREO) at the Waco VARO in September 2015. In this capacity, she joins the leadership team of the second largest VR&E office in the country, serving over 8,600 Servicemembers and Veterans with a staff of 91 employees.  Ms. Williams began her VA career in November 2005 as a Vocational Rehabilitation Counselor in Waco.  After 3 years, she was promoted to Quality Assurance Reviewer in Nashville, Tennessee.  In 2010, she returned to Waco and was promoted to Assistant VREO in 2013. 

Ms. Williams was raised in El Paso, Texas.  She holds a bachelor’s degree from Mary Hardin Baylor University and a Master’s Degree in Vocational Rehabilitation Counseling from Texas Tech University. 

Ms. Williams is married to Willie G. Williams who retired after 30 years with BNSF Railway.  She has two sons, Ernest and Juaquin, and four grandchildren.