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Roanoke Regional Office


Inside Veterans Benefits

2019 Novel Coronavirus (2019-nCoV), portrayed in an illustration created at the CDC. ALISSA ECKERT, MS; DAN HIGGINS, MAMOur Response to COVID-19

We appreciate your patience as we continue to work with you during this time of crisis.

Read VBA's response »

In-Person and Virtual Interview Information (Appointment Only)

The Roanoke Regional Benefit Office remains open and is ready to serve you either in- person or virtually. We encourage all Veterans and beneficiaries interested in speaking with one of our staff members to call (540) 597-1237 to schedule an appointment at either our Roanoke or Norfolk Business Office locations. Interviews can either be in person or done virtually by telephone. Please leave your name and phone number and one of our representatives will call you back to set up your appointment.

We look forward to serving you.

Visitor Engagement Reporting Application-
Visitors seeking assistance from the Regional Office Public Contact Team are encouraged to schedule a virtual or in-person appointment on the Visitor Engagement Reporting Application (VERA).

Please go to VERA - Home ( to schedule an appointment. You will receive email confirmation of your appointment.

LGBTQ+ Outreach Symposium

Date: Tuesday, June 7, 2022

Time:  1:00 – 2:30 p.m. (EDT)

Location:  WebEx Virtual Platform


Phone:  1-404-397-1596, Access Code 2760 261 1523  

Expected Number of Attendees:  300+ Expected


Office Status

Office Information

The Roanoke RO is open to the public from 8:30 AM to 3:00 PM, Monday through Friday. Visitors may wear a face mask or covering when entering the Roanoke RO Poff Federal Building. CDC guidelines are continuously being monitored and wearing face masks and coverings may change based on guidelines. VA is following CDC guidelines and face masks or coverings are optional at this time in VA offices. To schedule an appointment for an interview, please call 540-597-1237.

Roanoke Regional Office

210 Franklin Rd., SW
Roanoke, VA 24011
Monday-Friday, 8:30am-3pm



Some regional offices have re-opened with limited hours and services. We may be screening visitors due to COVID-19. For your safety and convenience we continue to offer help online and by phone.

View the VBA Claims Inventory