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November Education Office Hours
November Office Hours Q&A
Digital GI Bill (DGIB) Updates
Veteran Rapid Retraining Assistance Program (VRRAP) Updates
School Certifying Official (SCO) Annual Training Requirements
DGIB Updates
**All ID.me & Login.gov questions, please utilize these resources:
Question(s):
Is there a print option for certs and amendments in Enrollment Manager? If so, how do we print?
Answer:
Please refer to the October Office Hours Q&A webpage.
Question(s):
Will standard terms schools currently have in the VA Online Certification of Enrollment (VA-ONCE) be transferred to Enrollment Manager as preset terms options or will we have to create all preset terms once Enrollment Manager goes live?
Answer:
Please refer to the October Office Hours Q&A webpage.
Question(s):
Should we be creating standard terms for Spring 2023 and certifying students?
Answer:
Please refer to the October Office Hours Q&A webpage.
Question(s):
How do you request a new Read Only access?
Answer:
Please refer to the October Office Hours Q&A webpage.
Question(s):
Will work study students require ID.me or Login.gov account access also?
Answer:
Please refer to the October Office Hours Q&A webpage.
Question(s):
Will we still use the "dual enrollment" in enrollment manager?
Answer:
Please refer to the October Office Hours Q&A webpage.
Question(s):
Should we go ahead and start processing certs for January 2023 term?
Answer:
Please refer to the October Office Hours Q&A webpage.
Question(s):
If programs are not approved in Web Enabled Approval Management System (WEAMS) for VA benefits but are approved for Veteran Readiness and Employment (VR&E) benefits, how will we be able to add programs that are VR&E specific in Enrollment Manager?
Answer:
Please refer to the October Office Hours Q&A webpage.
Question(s):
If we are an On-the-Job Training/Apprenticeship (OJT/App) program, will we still use Ask VA, or will we be required to use Enrollment Manager?
Answer:
Please refer to the September Office Hours Q&A webpage.
Question(s):
Will the students receive an automated email from Enrollment Manager once their certification has been completed?
Answer:
Please refer October Office Hours Q&A webpage.
Question(s):
Will we be able to search student by Student ID number? If not, why not?
Answer:
Please refer October Office Hours Q&A webpage.
Question(s):
Since search is not by Social Security Number (SSN), will the SSN transfer and be reflected in Enrollment Manager?
Answer:
Please refer October Office Hours Q&A webpage.
Question(s):
Will we still be using the SSN as an identifier when we call into the SCO Hotline?
Answer:
Please refer October Office Hours Q&A webpage.
Question(s):
Will the notes we enter on the certs be included on the cert when we print them out? Or are they only visible within Enrollment Manager?
Answer:
Please refer October Office Hours Q&A webpage.
Question(s):
Is all data from VA-ONCE being migrated to the Enrollment Manager?
Answer:
Please refer October Office Hours Q&A webpage.
Question(s):
Will we be able to complete multiple certs/amendments on the same student on the same day in Enrollment Manager?
Answer:
Yes.
Question(s):
Will we be able to see multiple terms in Enrollment Manager, including enrollments at other institutions?
Answer:
Yes, as long as you have access to that facility in Enrollment Manager.
Question(s):
How often will Enrollment Manager be updated? It sounds like not all the features available on VA-ONCE will transfer over (dual majors, multiple certifications, etc.).
Answer:
Enrollment Manager will be updated with enhancements over time after its initial release.
Question(s):
Can you discuss what Submit vs Complete will look like in enrollment manager? In VA-ONCE, we have one SCO or Student Assistant “complete” certifications to status 3/2p, another SCO reviews all “completed” certs at status 3/2p. If it's good to go, we submit them to the VA for processing. This allows two sets of eyes on every certification to reduce errors. Before submitting in enrollment manager, is there a way to quality check certifications?
Answer:
Yes, there will be a “Pending SCO Review” status for SCOs to review and submit enrollments that their assistant created.
Question(s):
Will we need to wait 24 hours to amend an original certification?
Answer:
No.
Question(s):
What are the steps for a Non-College Degree (NCD) school to report Graduation?
Answer:
You will amend the enrollment to report a graduation.
Question(s):
If we must correct a previously terminated certification, will we have a drop-down comment to state that is what we are doing?
Can we amend a Terminated certification?
Answer:
No, to amend a terminated enrollment you will need to create the enrollment again and resubmit each amendment in order.
Question(s):
VA-ONCE does not allow us do an amendment after an adjustment. Does Enrollment Manager have this function?
Answer:
You will be able to amend enrollments in any order.
Question(s):
Do we still need to fill out the VA Form 22-8794 to add or remove SCOs and Read-Only users?
Answer:
Yes.
Question(s):
I have a personal Login.gov account - can I use it for Enrollment Manager?
Will read only access have to create and ID.me account or Login.gov username?
Answer:
Yes.
Question(s):
Can we have both an ID.me and a Login.gov account? Or is it one or the other?
Answer:
You can have both, however it's recommended to use one or the other for logging into Enrollment Manager.
Question(s):
I have an employee who can't verify through ID.me no matter what they do. Is Login.gov here to stay?
Answer:
Enrollment Manager will allow access through both ID.me and Login.gov.
Question(s):
Do I use vacation period when I enter the school closure days, if it is not more than 7 days?
Answer:
No.
Question(s):
What do we report when a student is taking classes online?
Answer:
You will use the “Online credits” field to enter online credits.
Question(s):
How do we report hybrid courses?
Answer:
You will enter credit hours in both the “Resident credits” and “Online credits” fields.
Question(s):
Can a test site for Enrollment Manager be set up so that SCO's can get used to how it works before it goes live?
Should we start taking the Enrollment Manager trainings?
How do I find the Enrollment Manager modules?
Is there a test environment for the new Enrollment Manager so that we can try it out without submitting certifications?
When will the Enrollment Manager 100, Enrollment Manager 101, and Enrollment Manager 102 courses/training be available?
Answer:
The training modules will be on the SCO Training Portal before go live and will include interactive simulations that will allow you to practice. Be on the lookout for more information through email soon.
Question(s):
Can those who viewed the Enrollment Manager training on 11/15 self-certify for that training?
Answer:
Yes.
Question(s):
Will there be a user guide for Enrollment Manager?
Answer:
There will be an Enrollment Manager User Guide found online.
Question(s):
In yesterday's training, it was noted that many important communications will be disseminated via social media (YouTube, Facebook, Twitter). Will we miss vital communications if our institution's IT blocks access to social media sites on our internet?
Answer:
Important information will also be shared through email and office hours.
Question(s):
Which one of the two do we select for yesterday’s conference: Conference Session: SCO Enrollment Manager Workshop Post-Event Assessment or Conference Session: SCO Enrollment Manager Workshop?
Answer:
Both.
Question(s):
Will we be able to get copies of these videos?
Answer:
Yes, the videos will be posted on YouTube and shared through communications.
Question(s):
Will there be live events somewhere other than the Washington DC area?
Answer:
Yes, we are hoping to have more in-person events coming up in various locations. Stay tuned for more information.
Question(s):
Will Enrollment Manager lockout after 20 minutes of inactivity like VA-ONCE does?
Answer:
No.
Question(s):
How long after the Enrollment Manager rollout will we still have access to VA-ONCE?
Answer:
VA-ONCE will sunset one week before the launch of Enrollment Manager to allow time to migrate the data. After this time, you will no longer have access to VA-ONCE.
Veteran Rapid Retraining Assistance Program (VRRAP) Updates
Question(s):
What does “actively enrolled” mean? Do students have to be enrolled and started by 12/10/22 or can they be enrolled in VA-ONCE by 12/10/22 with a date starting after 12/10/22?
Answer:
Actively enrolled means the term or program that the student is enrolled in begins prior to the 12/10/2022 deadline. A student can enroll in a program or term prior to the deadline, but if the program or term begins after the deadline, this would not be an active enrollment thus the student would not be eligible under the VRRAP benefit.
Question(s):
Can I back date certifications for students that were approved earlier this year? Can I certify student programs on the approval of their VRRAP program date as the student is currently in program prior to approval eligibility of VRRAP?
Answer:
The VRRAP Certificate of Eligibility is not a “start date” for the student to receive benefits. If the student was enrolled in an eligible program, even if it was prior to sending us an application, we can pay them from the date they were enrolled in an eligible program as long as program start date is prior to the December 10th deadline.
Question(s):
We have a student who failed their first term, currently attending classes, and cannot return based on schedule until January 2023. We received first payment from VRRAP. Are they still covered, correct?
Answer:
Yes, as long as the student was enrolled and is still currently matriculated in a program, and as long as the program was physically attended prior to 12/10, they are still covered.
Question(s):
I have a student who withdrew from Fall term with W (after add/drop period). How will this affect his VRRAP benefits? He plans on registering for spring 2023, but if he does not how will his benefits be affected if he takes an academic leave?
Answer:
There’s not enough information to answer accurately, as the school has introduced the question of “academic leave.” If the student was legitimately on documented leave of absence, they can re-enroll; however, if they simply withdrew after drop add, essentially terminating their participation in VRRAP, they will not be able to continue after 12/10.
Question(s):
For VRRAP students who began their program, completed at least one term, but stopped attending; when do their benefits expire? When should we reconcile their Tuition and Fee payments from the VA? For example, a student completed the Spring 2022 semester, passed all their classes, but has not yet returned.
For VRRAP is there any more guidance on progress? how many semesters can they miss?
When a student drops a class after payment has been made 1) what should be done with payment 2) can school still charge the student under VRRAP?
Answer:
The school should follow its own attendance requirements, matriculation requirements, and standards of progress and report accordingly. Schools should follow their published refund procedures; if no refund is due then the school is entitled to the funds
Question(s):
I have a potential future student wanting to use VRRAP on our next class that starts on Dec 13 He has been approved but I know it will have already ended, how will this work.
Answer:
Although, the student is approved prior to the VRRAP deadline, he will not fit the criteria as actively enrolled due to the start date beginning on December 13t, which is after the VRRAP deadline.
Question(s):
Since there are funds remaining, will the sunset date for VRRAP be extended for students already approved but not enrolled prior to December 10th?
Answer:
Currently, VA has no expectation that VRRAP will be extended. Students must be actively enrolled before December 10, 2022. VA will inform SCOs if anything changes regarding VRRAP sunset date.
Question(s):
Student who just applied for VRRAP, will they receive benefits for Spring Semester?
Answer:
If the student is not actively enrolled prior to the VRRAP December 10, 2022 deadline, then no VRRAP benefits will be paid for the student.
Question(s):
Our SCOs and VRRAP students were shocked to learn that the maximum tuition amount was $26,381.37. Our program is 2 years and this amount will not cover the program, even after a final payment following job placement. Was maximum tuition/fees covered in any of the training sessions?
Answer:
Eligible Veterans participating in VRRAP receive up to 12 months of tuition and fees and a monthly housing allowance based on Post-9/11 GI Bill rates. The VRRAP yearly tuition and fee cap for private, foreign, and non-college degree programs are capped the same as those institutions and programs under the Post-9/11 GI Bill benefit. Please refer to the VRRAP FAQ questions Q29 and Q34.
SCO Annual Training Requirements
For questions about the SCO Annual Training requirements, please review these resources:
School Certifying Official Training FAQS - Education and Training (va.gov)
School Certifying Official (SCO) Training - Education and Training (va.gov)
