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Baltimore Regional Office

Meet Our Leadership Team

Executive Director: Antione L. Waller

Antione Waller was appointed Executive Director of the Baltimore Regional Office in July 2014. As Baltimore Regional Office Executive Director, Mr. Waller is responsible for the oversight of delivery of compensation and Veteran readiness and employment benefits to over 375,714 Veterans and their beneficiaries living in Maryland and the surrounding counties.

In October 2016, Mr. Waller expanded his leadership responsibilities by overseeing the National Capital Region Benefits Office in Washington, DC. Prior to this position, Mr. Waller served nearly 4 years as the executive director of the St. Paul Regional Office and nearly 2 years as director of the Wichita Regional Office.

In addition to the Baltimore/National Capital Region Benefits Offices, Mr. Waller also provides leadership and oversight to 15 satellite benefits offices located in Maryland, DC and Northern Virginia.

Mr. Waller was born on Maryland’s Eastern Shore, Salisbury Maryland and received a Bachelor’s Degree from Salisbury State College, Salisbury, Maryland in 1984.  After graduating from college, he served as a commissioned officer in the United States Army from February 1985 to August 1989.

Mr. Waller is a 2010 graduate of the One-VA Senior Executive Candidate Development Program. In 2006, Antione graduated from the Department of Veterans Affairs Assistant Director Development Program and Federal Executive Institute. He is an alumnus of the Leadership VA (LVA) Class of 2003.

Additionally, Mr. Waller's professional accolades include the Harvard University John F. Kennedy School of Government.

Assistant Director: Lisa M. Green

Lisa Green was selected as the Assistant Director at the Baltimore Regional Office and National Capital Region Benefits Office in May 2021. She is responsible for the oversight of the delivery of compensation and vocational rehabilitation benefits to over 383,790 Veterans and their beneficiaries living in Maryland, Washington, DC and Northern Virginia. 

Prior to this position, Lisa served nearly 5 years as Veterans Service Center manager of the Baltimore Regional Office/National Capital Region Benefits Office.

Lisa is a graduate of the Veterans Benefits Administration’s (VBA's) Leadership Development Program Class of 2014 and the 2017 Leadership Coach Program. She attended the University of Maine prior to joining the U.S. Marine Corps in 1988 serving as an Expeditionary Airfield Technician stationed at Beaufort, South Carolina.

As a result of an early in-service injury, Lisa joined VA under the Veterans Health Administration in 1992. Utilizing the Veterans Disability Employment program, she first was a temporary medical clerk, and four months later secured a full-time position beginning her career with VA. 

In 2000, she was selected as a Veterans service representative for VBA at the Togus Regional Office. Lisa served in a variety of positions within the Togus Maine Regional Office including serving as a supervisory Veterans service representative (coach). 

She departed the Togus Regional Office when she was selected as assistant service center manager of the Baltimore Regional Office in December 2014.

Lisa is originally from Augusta, Maine. She is a lifetime member of the Disabled American Veterans Service Organization and Women Marines Association.

During her personal time, she enjoys conducting outreach to Veterans in her local area. Having lost her mother and a sister to Huntington’s Disease, Lisa performs a large amount of charity work for the Maryland Affiliate of The Huntington’s Disease Society of America. She is dedicated to actively coordinating and participating in fundraising events and educating the community about Huntington’s in memory of her mother and sister.

She is married with three grown children, a grandmother of two and enjoys spending time with her Great Danes and Cane Corso.

Chief of Support Services Division: Theophilus Marsh 

Mr. Theophilus (Theo) Marsh is a combat Veteran of the United States Navy. He served for more than 30 years before retiring at the rank of Master Chief Petty Officer.  Mr. Marsh joined the Voluntary Service team in April 2019 and currently serves as Chief at the Center for Development & Civic Engagement. 

During his military career, Mr. Marsh served in a variety of challenging positions, including as Command Master Chief, Naval Health Clinic, Annapolis, MD; Navy Medicine Inspector General’s office; Command Master Chief, Navy Medicine Professional Development Center; Health Services Department Leading Chief, USS Dwight D. Eisenhower; and Medical Division Leading Chief Petty Officer, USS Kitty Hawk. Upon retirement, Mr. Marsh re-joined Naval Health Clinic Annapolis as a Compliance Officer. 

Mr. Marsh was born in Meridian, MS and grew up in Lakeland, FL. He is a graduate of Lakeland Senior High School's class of 1987. In 2005 Mr. Marsh earned a Bachelor of Science Degree in Health Sciences from Touro University International. He is a graduate of the Navy’s Senior Enlisted Academy in 2008. Significant awards include the Meritorious Service Medal (3), Joint Service Commendation Medal, Combat Action Ribbon and a host of other distinguished awards.   

Veterans Service Center Manager: Natalie N. Souza

Natalie Souza was appointed as Veteran Service Center Manager of the Baltimore VA Regional Office and National Capital Region Benefits Office in October 2023. She is responsible for the oversight of the delivery of compensation Veterans and their beneficiaries living in Maryland, Washington, DC and Northern Virginia. She previously served as an Assistant Service Center Manager at in the Veteran Service Center (VSC) at the Los Angeles Regional Office since March 2021 until her recent promotion. Natalie Souza joined VBA as a Veterans Service Representative at the Providence VA Regional Office where she rose through the ranks to presided over the Awards Team and Rating Team, as well as gaining experience in the Disability Rating Activity Site (DRAS) leading those who process claims for Veterans who are in the process of being medically discharged from the military.

Ms. Souza volunteered as a work-study during her junior and senior year of college 2003-2005 at the Providence VA Regional Office while working on her Bachelor of Science in Food Service Management at Johnson & Wales University. She officially came on board as a Veterans Service Representative in July 2005 and quickly became a subject matter expert in processing awards as a Senior Authorizer. She shares her knowledge and skillset with others mentoring for local Regional Office leadership programs, instructing at the Baltimore Academy, assisting on Help Teams at the Baltimore and Philadelphia Regional Office, and went on to graduate from Leadership Enrichment and Progression (LEAP) Program in the 2019 cohort.

Natalie grew up in Southern Maryland where much of her family stills remains. She considers herself a foodie and enjoys putting her culinary degree to work in her kitchen.

Veteran Readiness and Employment Officer: Nykeisha Moore

Dr. Grant began her VA career in 2007 as a counselor intern at the Des Moines Regional Office, and in 2009 she was promoted to a counselor at the Hartford Regional Office. Looking to expand her knowledge and leadership abilities, Dr. Grant accepted a position as the VR&E Officer for the Hartford Regional Office in July 2013. She remained in this position until 2016, when Dr. Grant relocated to Washington, DC to be with her husband.

As a proven leader in the organization, Dr. Grant has served on various workgroups in support of VR&E Modernization. In 2018 she was selected to serve as a member of the VR&E Transformation Workgroup for VR&E Service. Her contributions assisted in laying the foundation for transitioning to an electronic platform.

Currently, she serves as a member on a workgroup with VR&E Service to address recruitment and retention of Vocational Rehabilitation Counselors. Dr. Grant continues to share her knowledge by providing mentorship to newly appointed Assistant VREOs and journey- level VRCs. Notably, she was selected to serve as a mentor for VR&E’s inaugural leadership development program, Future Leader Development Program (2019).

Dr. Grant is a graduate of VA’s Leadership Enrichment and Progression Program (2019). She received a bachelor’s degree in Child Development from Claflin University. As a Rehabilitation Service Administration scholar, Dr. Grant obtained a graduate degree in Rehabilitation Counseling from South Carolina State University.

In 2010, she earned a doctoral degree from the University of Iowa, in Rehabilitation Counselor Education with a cognate area in Marriage and Family Counseling.

Dr. Grant loves to shop, spend time with family and friends, and watch NBA basketball. As she travels from state to state, she never leaves her bubbly personality and Southern Charm.

 

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