Nashville Regional Office

Assistant Director: Travis E. Kraft

Travis E. Kraft was appointed as Assistant Director in August 2011. He shares the responsibility for administering benefits and services to a Veteran population of about 474,000 across Tennessee and Ft. Campbell, Kentucky. The Nashville Regional Office administers approximately $1.4 billion in annual federal benefits. These benefits include compensation, pension, and Veteran Readiness and Employment. In addition, he shares responsibility for the supervision of one of ten National Contact Centers providing customer service to clients nationwide. Prior to this appointment, Travis served as the Veterans Service Center Manager at the Nashville Regional Office from August 2009 to August 2011. He previously served as an Assistant Veterans Service Center Manager at the Nashville Regional Office and as a Management Analyst at the Southeast District Office.

Assistant Director: Angela Odom

Angela Odom was appointed as Assistant Director in February 2020. She shares the responsibility for administering benefits and services to a Veteran population of about 474,000 across Tennessee and Ft. Campbell, Kentucky. The Nashville Regional Office administers approximately $1.4 billion in annual federal benefits. These benefits include compensation, pension, and Veteran readiness and employment. In addition, she shares responsibility for the supervision of one of ten National Contact Centers providing customer service to clients nationwide.

Most recently, Angela served as Veterans Service Center Manager at the Nashville Regional Office since March 2012. She began her VA career in the St. Petersburg Regional Office as a Veterans Service Representative. She previously served as an Assistant Veterans Service Center Manager at the St. Petersburg Regional Office.

Veterans Service Center Manager: Dene Davis

Dene Davis was appointed as the Veterans Service Center Manager at the Nashville VA Regional Office in October 2020.  As the VSCM, she has the day-to-day operational responsibility of approximately 480 employees administering VBA’s Compensation benefits. Most recently, Dene served as the Assistant Veterans Service Center Manager at the New York VA Regional Office since April 2015. She started her career at the Winston-Salem VA Regional Office in 2008, as a Rating Veterans Service Representative. Dene also worked at VBA Central Office in Washington, D.C., as a Management Analyst with the Office of Field Operations.

Veterans Readiness and Employment Officer: S. Tonna Mustian

Tonna Mustian was appointed to the VR&E Officer position at the Nashville VA Regional Office in March 2016, where she leads a staff of 32 employees and is responsible for overseeing VR&E benefits to more than 3,000 Veterans. Tonna started her career in 2003 as a Vocational Rehabilitation Counselor at Salt Lake City VA Regional Office, After six years in the field, she served four years with Central Office as part of the Quality Assurance Review Team. Tonna returned to the field in 2013 as the Assistant VR&E Officer at the Nashville VA Regional Office before moving to the VR&E Officer position.

Benefit Eligibility Support Team Manager: Stephanie Hall

Stephanie Hall was appointed as the Benefit Eligibility Support Team (BEST) Manager in June 2024. The Nashville Regional Office is one of nine sites nationwide processing Veteran benefit adjustments, required benefit reviews, and unique eligibility decisions for the nation. Stephanie provides operational oversight of the approximately 140 employees’ responsible for processing Compensation benefit adjustments.

Prior to this appointment, she served as a Supervisory Management Analyst with the Southeast District Office in Atlanta, Georgia. Stephanie began her career at the Nashville Regional Office in 2008 as a Legal Administrative Specialist in the National Contact Center and held positions of increasing responsibility during her tenure in Nashville and the Southeast District Office. Stephanie is a Marine Corps Veteran.