San Diego Regional Office

Executive Director: M. Renaye Murphy

Ms. Renaye Murphy was appointed Executive Director of the San Diego Regional Office in August of 2023.  She previously served as Executive Director of the Portland and Anchorage Regional Offices and the Denver Regional Office. Ms. Murphy has served as a member of the VBA/AFGE midterm bargaining committee since 2021. She previously served as the Chair of the Oregon Federal Executive Board, Executive Board Member of the Federal Regional Interagency Council on Homelessness, and Carey/Baldrige Award Examiner.

Ms. Murphy began her VA career in 1998 at the Regional Office in Oakland, CA, and worked in Regional Offices in Portland, OR; Houston, TX; Seattle, WA; and Denver, CO. Ms. Murphy earned professional certifications from the National Center for Organizational Development (NCOD) Servant Leadership 16-week training course in 2016, Human-Centered Design Course in 2016, The University of North Carolina Kenan-Flagler Business School VA Senior Executive Strategic Leadership Course in 2015, VA Senior Executive Strategic Leadership Course in 2014, AFSO21 Lean Six Sigma Greenbelt Course in September 2013, Federal Executive Institute Leadership for a Democratic Society in July 2010, Justice Center of Atlanta Basic Mediation Skills with Clinical Practicum in June 2010, VBA’s Assistant Director Development Program in 2009, Carey/Baldrige Examiner Training in 2011, and FMCS Interest-Based Bargaining in 2017 and 2021.

She received the Pro Patria Award from the Colorado Employment Support for Guard and Reserve organization in 2015 for prioritizing Veteran hiring.  She was recognized by the Department for achieving the most improved All Employee Survey (AES) results in 2019 (Denver) and the highest score for AES survey results (Anchorage) in 2022.

CAREER CHRONOLOGY:
2023-Present | Executive Director, Veterans Benefits Administration, San Diego Regional Office
2020-2023 | Executive Director, Veterans Benefits Administration, Portland and Anchorage Regional Offices
2014-2020 |  Executive Director, Veterans Benefits Administration, Denver Regional Office
2010-2014 |  Assistant Director, Veterans Benefits Administration, Denver Regional Office
2008-2010 |  Veterans Service Center Manager, Veterans Benefits Administration, Seattle Regional Office
2005-2008 |  Assistant Veterans Service Center Manager, Veterans Benefits Administration, Seattle, and Houston Regional Offices

EDUCATION:
2021 |  Master of Jurisprudence in Labor and Employment Law, Tulane University School of Law
1998 | Bachelor of Arts in Liberal Studies, San Francisco State University

Assistant Director: Andrea M. Lapinski

Ms. Lapinski was appointed in July 2015 as the Assistant Director of the San Diego Regional Office with 922 employees which delivers more than 3.5 billion dollars annually to 424,431 Veterans, family members, caregivers, and survivors responsible within Imperial, Orange, Riverside, and San Diego catchment counties for annual administration of disability compensation, benefits eligibility support team, veterans readiness and employment program, a restricted access claims center, and financial, accounting, and human capital oversight provided to Honolulu Regional Office employees. 

Prior to her current position, she was an advisor, subject matter expert, and strategist of military health, compensation, benefits, and personnel portfolio delivering policy formulation and analysis within the Pentagon for the Department of the Navy, Secretariat level, in the Wounded Ill and Injured portfolio.

She began her career at New York State University Downstate Medical Center where she practiced as a Medical Social Worker. In 1994, she served in several social work roles over the next few years including practicing as a Medical Clinical Social Worker at the Rady's Children's Hospital, Sharp Mary Birch Hospital for Women, Sharp Memorial Hospital, and Naval Medical Center San Diego.  During this time, she also started a psychotherapy private practice.

Ms. Lapinski was born in Baltimore, Maryland, and grew up in Brooklyn, NY. She has enjoyed working numerous positions in support of active duty, veterans, and family members for 27 years and is a Gold Star recipient.

CAREER CHRONOLOGY:
2023 – 2024               Acting Director, San Diego Regional Office
2018 (four months)    Acting Director, Honolulu Regional Office
2015 – Present          Assistant Director, San Diego Regional Office
2012 – 2015              Secretary of Navy, Pentagon, Special Assistant for Health Affairs
1998 – 2012              Naval Medical Center San Diego
                                   > Medical Social Worker
                                   > Patient Relations Department Head
                                   > Special Assistant for Healthcare Resolutions 

EDUCATION:
2007   Masters of Public Health, San Diego State University, School of Public Health
1994   Masters of Social Work, New York University, School of Social Work
1991   Bachelor of Science, Syracuse University, College for Human Development

Assistant Director: Edward A. Croft

Mr. Edward A. Croft was appointed Assistant Director of the San Diego VA Regional Office on October 7, 2019. San Diego is home to the largest military complex in the United States and the office has jurisdiction over one of the largest concentrations of Veterans in the country. Mr. Croft leads a dedicated workforce of 808 full-time employees, of which 77 percent are Veterans. Previously, Mr. Croft served as an Assistant Veterans Service Center Manager (AVSCM) of the San Diego.

Mr. Croft began his career with the Department of Veterans Affairs on July 2, 2001, as a Veterans Service Representative (VSR) with the New Orleans RO. In 2005, he was selected to serve as the first Overseas Military Services Coordinator (OMSC) in Southern Japan and in 2006, he was promoted to Rating VSR. Mr. Croft received the VA Secretary’s Hero Award and Public Service Excellence Award for his recovery assistance to the New Orleans RO and Louisiana Veterans following the devastation of Hurricane Katrina in August 2005.

From February 2008 until August 2010, Mr. Croft served as a Lead Operations Analyst for Compensation and Pension Service auditing staff in Washington DC, conducting operational compliance reviews of Veteran Service Centers (VSCs) throughout the US and overseas. In August 2010, Mr. Croft was selected as an AVSCM for the Los Angeles RO and served in this capacity until his transfer to the San Diego in March 2014.

In 2015, Mr. Croft was selected as the “Outstanding Member of the Department of Veterans Affairs Veterans Benefits Administration” for the state of California by the Department of Disabled American Veterans and served as a volunteer member on the Board of Directors for The Elizabeth Hospice.

Mr. Croft served in the United States Navy from 1987 to 1991, receiving an honorable discharge. Following his military service, Mr. Croft attended Colorado State University where he received a Bachelor of Arts degree in Arts and Humanities with a minor in Philosophy (cum laude) and is a member of the Phi Beta Kappa Honor Society.

Veterans Service Center Manager: Marvin Rivas

Mr. Marvin Rivas was appointed Veteran Service Center Manager of the San Diego VA Regional Office in October of 2018. Marvin began his VA career as a Veteran Service Representative (VSR) at the Los Angeles Regional Office (LARO) in October of 2006. As a Veteran himself, he wanted to help as many Veterans as possible.

Benefits Eligibility Support Team Manager: Veronica Butler

In October of 2020, the Veterans Benefits Administration (VBA) announced the establishment of eight (8) standalone divisions designated as the Benefit Eligibility Support Team (BEST). The San Diego Regional Office (SDRO) was selected as the BEST site representing the Pacific District. That same month, Ms. Veronica Butler was appointed as the SDRO Assistant BEST Manager. In March of 2024, Ms. Butler was named BEST Manager. Ms. Butler and her team of more 150 employees, process Veteran benefit adjustments, required benefit reviews and unique complex missions to include Dependency Failure Submission and Blue Water Navy. Additionally, Ms. Butler and her leadership team perform various responsibilities including resource allocations, workload management, and general administrative support duties required for the Division. Prior to her appointment as BEST Manager, Ms. Butler started at SDRO as a Veterans Service Representative (VSR) in 2009, and joined the leadership team in 2013. She has supervised various teams throughout the Veteran Service Center (VSC), to include the Pre Development, Outreach/Public Contact, and Training Team.

Veteran Readiness and Employment Officer: Ashley Johnson

Ashley Johnson was appointed as the Supervisory Vocational Rehabilitation Counselor at the San Diego VA Regional Office in March of 2016. Prior to this appointment, she was a Vocational Rehabilitation Counselor with the San Diego and Seattle VA Regional Offices. She is a Certified Rehabilitation Counselor (CRC) as designated by the Commission of Rehabilitation Counselor Certification.

Support Services Division Chief: Jasen Braginton

Jasen Braginton was appointed as the Chief of Support Services Division (SSD) at the San Diego VA Regional Office (VARO) in March of 2024. Prior to this appointment, he was the Assistant Chief of SSD for 14 years. Jasen began his VA career as a Claims Assistant at the San Diego Regional Office in 2006 and served as a Veteran Service Representative, VSR/RVSR prerequisite and VSR challenge instructor before joining the VARO Leadership Team as the VSC Training Coordinator (Supervisor Veteran Service Representative) in 2008.