Kim Graves was appointed Director of the Veterans Benefits Administration's (VBA) St. Paul Regional Office (RO) effective October 19, 2014. The St. Paul Regional Office delivers more than five billion dollars annually in compensation and pension benefits, in addition to administering Loan Guaranty and Vocational Rehabilitation and Employment benefits to Veterans, their families, and survivors. In her current position, Ms. Graves is responsible for establishing policies and procedures consistent with VA guidelines, providing executive leadership and direction to approximately 900 employees, managing available financial and human capital resources, directing programs for quality control in regional operations, as well as actively participating in outreach efforts in Veteran communities.
Prior to this appointment, Ms. Graves served as the Director of VBA's Eastern Area for nearly five years, where she provided direction and oversight in administering the full suite of VBA benefits to a Veteran population in excess of 8 million across 14 states. She was selected as a Veterans Claims Examiner at the Lincoln Regional Office in 1991. Since coming to VA, Ms. Graves has served in a number of diverse roles in various VBA organizations, including implementing VBA’s Office of Business Process Integration. While serving in these positions, Ms. Graves participated in the design and implementation of numerous national initiatives, including the National Automated Response System (NARS), VBA's Balanced Scorecard, Operations Center, the Inventory Management System (IMS), VETSNET Operations Reports (VOR), the VETSNET suite of software applications, and VBA’s paperless benefits delivery initiative.
Ms. Graves began her career in public service in 1985 by enlisting in the United States Army. As the result of an early in-service injury, Ms. Graves entered VA's Vocational Rehabilitation and Employment Program to continue her education and gain experience in federal service, working in the VA Regional Office in Lincoln, NE.
2014 – Present Director, St. Paul Regional Office
2010 – 2014 Director, Eastern Area
2008 – 2010 Director, Office of Business Process Integration
2007 – 2008 Special Assistant to the Under Secretary for Benefits
2005 – 2007 Director, St. Louis Regional Office
2003 – 2005 Director, Providence Regional Office
MPA Masters in Public Administration (MPA), University of Nebraska
BA Psychology & Sociology, University of Nebraska, Lincoln, NE
Kay Anderson was appointed as Assistant Director of the St. Paul Regional Office in April 2013. Kay oversees administration of the compensation and pension programs, in addition to Loan Guaranty, Vocational Rehabilitation and Employment benefits, and the Committee of Waivers and Compromises. Prior to her appointment as Assistant Director, Kay served as Veterans Service Center Manager in St. Paul for fifteen years.
Donna Meyer-Hickel was appointed to this position in March 2013. She began her VA career in 1994 as a Veterans Service Representative at the Portland RO. She continued her development as a Rating Veterans Service Representative at the St. Paul RO and later was Supervisory Veterans Service Representative at the St. Paul Pension Management Center. In 2009, she moved to South Dakota to serve as the Veterans Service Center Manager at the Sioux Falls RO.
Ms. Meyer-Hickel received a bachelor’s degree from the University of Montana. She received a master’s degree from the University of Arizona in 1992. She is member of Leadership VA 2012. In addition, she has served as a mentor for the Leadership Development Program (LDP) and LEAD.
Jessica Gillette is the Veterans Service Center Manager in the St. Paul Regional Office. She was assigned to this position in June 2013. In this position, she leads approximately 400 employees, including 74 employees in the Restricted Access Claims Center. Prior to being selected as the Veterans Service Center Manager she was the Assistant Pension Management Center Manager in St. Paul.
Ms. Gillette started her career with the Department of Veterans Affairs (VA) in December of 2002. She served in the capacity of a Rating Veterans Service Representative, Assistant Coach, and Coach in the St. Paul Veterans Service Center (VSC). While working with the VSC, Jessica participated in Compensation and Pension site visits. Prior to working for VA, Ms. Gillette worked as a registered nurse at Regions Hospital in St. Paul, Minnesota.
Linda Steffensmeier is the Vocational Rehabilitation and Employment Officer (VREO). Ms. Steffensmeier has been serving in this capacity since May of 2016; previously she served in the same capacity from December of 2009 to May of 2012 in the Wichita Regional Office and from May 2012 to October 2014 in the Montgomery Regional Office. Ms. Steffensmeier started her career with the Department of Veterans Affairs in November of 2002. She served in the capacity of a Vocational Rehabilitation and Employment Counselor in the St. Paul, St. Petersburg and Houston Regional Offices. Prior to joining VA, Ms. Steffensmeier was self-employed in the private rehabilitation sector as a Qualified Rehabilitation Counselor. She also holds the Certified Rehabilitation Counselor (CRC) licensure.
Ms. Steffensmeier obtained her Bachelor of Science degree in Psychology and her Master of Science Degree in Rehabilitation Counseling from Minnesota State University in Mankato, MN.
Kimberly Girard was appointed Loan Guaranty Officer at the St. Paul VA Regional Loan Center in July 2014. In this position, she leads 81 employees in providing oversight of Loan Guaranty benefits for the St. Paul VA Regional Office. Ms. Girard began her career with the Department of Veterans Affairs in 2003. Since that time, she has served in a variety of leadership positions at the St. Paul VA Regional Office including Servicing Officer, Assistant Valuation Officer, and Acting Vocational Rehabilitation and Employment Officer. Prior to her appointment as the Loan Guaranty Officer, Ms. Girard served as the Loan Administration Officer assisting service members and Veterans in avoiding foreclosure.
Ms. Girard is an alumna of 2012 Leadership VA (LVA). She also received her Bachelor of Arts degree in Business, and Minors in Communication and Office Administration, from Concordia College, Moorhead, Minnesota.