VBA's Claim-level accuracy rate includes disability compensation and pension claims received by VBA that require a rating decision. This claims bundle includes initial and supplemental claims for service-connected disabilities for Veterans and their survivors, Agent Orange-related claims, and pension claims for Veterans. Once VBA decides a claim, it’s no longer in the claims inventory. If a Veteran appeals a benefits decision, the appealed claim is tracked separately.
VBA’s national claim-level accuracy rate is determined by dividing the total number of cases that are error-free by the total number of cases reviewed.
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Last updated August 21, 2017