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VA Home Loans

 

VALERI (VA Loan Electronic Reporting Interface) Guides and Templates

The following documents are tools that can be utilized to report data on VA home loans in the VALERI application


  • VALERI Claims Bulk Upload Template
    Download
    Posted 7/30/2021

  • VALERI Events Bulk Upload Template
    Download
    Updated 9/1/2025

  • Claim Detail Results Report Job Aid
    Download
    Posted 12/6/2019

  • VALERI Servicer User Guide
    Download
    Posted 6/26/2025

  • Redemption Instructions
    Download
    Posted 3/20/2023

  • VALERI Servicer Manual M26-4
    Handbook M26-4 online
    Posted 4/10/2024

VA ServiceNow

VA has migrated all IT help desk and support services to the ServiceNow Customer Service Management (CSM) application. Registered users can submit a case, log in to view and respond to cases, and respond by email via their ID.Me/AccessVA account. Guest users can submit a case and respond by email.

If you experience any issues using this system, please submit cases directly in the ServiceNow guest portal.


    PDF Documents — To read PDF documents, you need a PDF viewer. Links to viewer software can be found at this link.

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