The following document may be modified and used for VA-guaranteed loans eligible for the VA Partial Claim secondary lien:
VA Partial Claim Note and Mortgage
The following documents are tools that can be utilized to report data on VA home loans in the VALERI application
VALERI Claims Bulk Upload Template
VALERI Events Bulk Upload Template
Claim Detail Results Report Job Aid
VALERI Servicer User Guide
VALERI Servicer Manual M26-4
Handbook M26-4 online
Modification Comparision Chart
Valid OJOO Codes
VA has migrated all IT help desk and support services to the ServiceNow Customer Service Management (CSM) application. Registered users can submit a case, log in to view and respond to cases, and respond by email via their ID.Me/AccessVA account. Guest users can submit a case and respond by email.
If you experience any issues using this system, please submit cases directly in the ServiceNow guest portal.
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U.S. Department of Veterans Affairs | 810 Vermont Avenue, NW Washington DC 20420
Last updated January 17, 2024