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VALERI (VA Loan Electronic Reporting Interface) Guides and Templates
The following document may be modified and used for VA-guaranteed loans eligible for the VA Partial Claim secondary lien:
-
VA Partial Claim Note and Mortgage
Download
Updated 9/24/2021
The following documents are tools that can be utilized to report data on VA home loans in the VALERI application
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VALERI Claims Bulk Upload Template
Download
Posted 7/30/2021 -
VALERI Events Bulk Upload Template
Download
Updated 5/1/2025 -
Claim Detail Results Report Job Aid
Download
Posted 12/6/2019 -
VALERI Servicer User Guide
Download
Posted 6/22/2023 -
VA Servicing Purchase (VASP) Servicer User Guide
Download
Posted 7/1/2024 -
Redemption Instructions
Download
Posted 3/20/2023 -
VALERI Servicer Manual M26-4
Handbook M26-4 online
Posted 4/10/2024
VA ServiceNow
VA has migrated all IT help desk and support services to the ServiceNow Customer Service Management (CSM) application. Registered users can submit a case, log in to view and respond to cases, and respond by email via their ID.Me/AccessVA account. Guest users can submit a case and respond by email.
- Download the ServiceNow user guide
If you experience any issues using this system, please submit cases directly in the ServiceNow guest portal.
PDF Documents — To read PDF documents, you need a PDF viewer. Links to viewer software can be found at this link.
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U.S. Department of Veterans Affairs | 810 Vermont Avenue, NW Washington DC 20420
Last updated May 26, 2025