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eBenefits Access Your VA & DoDo Benefits 24-7 www.ebenefits.va.gov

Education and Training

 

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Choose a School

Compare VA-approved institutions and review other information to choose the educational program that works best for you.

Choose a School

Average Processing Times

24 Days:  First Time Applications

18 Days:  Supplemental*

*A supplemental claim is a re-enrollment or other change that impacts your benefit.

FAQs

Apply for Benefits

You served with honor and you’re ready to further your education and skills. If you qualify, apply for VA education and training benefits online, in person, or request an application over the phone.

Apply for Benefits

Contact Us

Call us at 888-GIBILL-1 (888-442-4551) between 7 a.m. - 6 p.m. Central Time, Monday-Friday

Ask us a Question - Get an answer in four to five working days. You can also search for answers to frequently asked questions. This contact method is available worldwide 24 hours a day, seven days a week.

More Contact Info

 

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(Click Here for Older Announcements)

November 6, 2018 12:15 PM

Join us on December 5 for the 1st Quarter School Certifying Officials' Webinar.

Where: https://vbatraining.adobeconnect.com/eduwebinar/
When: 2pm EST
Conference Number: 1-800-767-1750; Participant Code: 37639#

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Information for School Certifying Officials (SCO)

October 25, 2018 2:45PM

We continue to experience a high pending claims inventory which is causing continuing processing delays for some GI Bill students.  We apologize for these delays, and want to assure you we are doing everything in our power to reduce the pending workload, address the oldest claims, and continue to test the housing payment IT modifications required for the Colmery Act.  As of October 24, our pending work is continuing to go down, and we are maintaining our focus on the oldest items. 

As we get reports of hardship situations we are addressing those immediately. 

If you are aware of a specific hardship case you can call the Education Call Center SCO Hotline. You may also recommend the student contact the general Education Call Center number (1-888-442-4551) or submit an inquiry online.  Some of you have asked what Education Service considers to be a hardship case.  Examples of a financial hardship due to a delay in GI Bill payments include, but are not limited to:

  • a beneficiary is in danger of losing housing or
  • a beneficiary is in danger of having utilities turned off or
  • a beneficiary is in danger of receiving collection notices from creditors.

Financial Hardship

October 25, 2018 11:00AM

Education Service continues to experience a higher than normal pending claims inventory which is causing processing and payment delays for some GI Bill students. We apologize for these delays, and want to assure you we are doing everything in our power to reduce the pending workload and address the oldest claims. As of October 24, our pending work is continuing to go down, and we are maintaining our focus on the oldest items.

As we get reports of hardship situations we are addressing those immediately. 

If you are experiencing a financial hardship due to a delay in GI Bill payments, please contact the Education Call Center at 1-888-442-4551 between 7 a.m. - 6 p.m. Central Time, Monday-Friday or contact us through the GI Bill website.

We have been asked what Education Service considers to be a hardship case. Examples of a financial hardship due to a delay in GI Bill payments include, but are not limited to: you are in danger of losing your housing or; you are in danger of having utilities turned off or; you are in danger of receiving collection notices from creditors.

We regret that these delays are occurring and the impact they may have on you and your family. We are working to make sure you are paid as soon as possible and will continue to update you on our progress.


Housing Payment Timeliness

October 16, 2018 11:00AM

Many of our Post-9/11 GI Bill students are experiencing longer than typical wait times to receive monthly housing payments. Today, we are averaging a little over 35 days to work first-time applications and 23 days for re-enrollments.

Although processing times in the fall are longer than other seasons, wait times this year are longer than usual. Knowing this may have caused you a financial hardship, please let us know by contacting us via the GI Bill website at https://gibill.custhelp.va.gov/app/utils/login_form/redirect/ask.

As Our Education Call Center is also experiencing higher than normal wait times, you can avoid waiting on the phone for a payment status by calling 1-888-442-4551 and choosing Option 2 for an automated response. You can also check your eBenefits or vets.gov account for payment status. Once your payment is processed by VA, it will take a few more days to reach your banking institution.

We regret that these delays are occurring and the impact they may have on you and your family. We’re working to make sure you are paid as soon as possible and will continue to update you with any new information we have. You may also want to follow us on our Facebook page for updates at https://www.facebook.com/gibillEducation/.


Information for School Certifying Officials (SCO)

October 16, 2018 9:45AM

As you are aware from our previous notices to you, the Department of Veterans Affairs (VA) is experiencing some delays in processing payments for our beneficiaries and their educational institutions.  This is due to several IT-related issues and the fall peak enrollment season.  While the pending inventory is trending downward, we anticipate a high pending claim inventory through the end of this year. We sincerely regret these delays, and are doing everything possible to restore the timeliness you have come to rely on.

We are reaching out to you to ask for your assistance to ensure that GI Bill students are not penalized if the school has not received tuition and fee payments due them from VA.  Late payments are likely due to VA processing delays and certainly are not the fault of the student.  We ask for your patience as we work to resolve the ongoing challenges.  If your school is waiting for tuition and fee payments for GI Bill students, we respectfully urge you to continue to work with the students so they may continue their academic pursuits. 

Please share this with any other offices at your institution as you deem appropriate. 

If you have questions concerning the status of an enrollment you submitted, please contact our School Certifying Official inquiry phone number.  If you do not have the number, please contact your Education Liaison Representative for it. 

For updates on the average time it will take us to process enrollments, please go to the GI Bill website at https://www.benefits.va.gov/gibill/

Thank you again for your patience.


Housing Payment Processing Times

October 10, 2018 3:30 PM

Many of our Post-9/11 GI Bill students are experiencing longer than typical wait times to receive monthly housing payments. Today, we are averaging a little over 35 days to work first-time applications and 23 days for re-enrollments.

Although processing times in the fall are longer than other seasons, wait times this year are longer than usual. Knowing this may have caused you a financial hardship, please let us know by contacting us via the GI Bill submit a question.

As Our Education Call Center is also experiencing higher than normal wait times, you can avoid waiting on the phone for a payment status by calling 1-888-442-4551 and choosing Option 2 for an automated response. You can also check your eBenefits or vets.gov account for payment status. Once your payment is processed by VA, it will take a few more days to reach your banking institution.

We regret that these delays are occurring and the impact they may have on you and your family. We’re working to make sure you are paid as soon as possible and will continue to update you with any new information we have. You may also want to follow us on our Facebook page for updates at https://www.facebook.com/gibillEducation/.


Education Service (School Certifying Official) Webinar Slides Available

September 27, 2018 9:30 PM

The transcript of the September 27, 2018 Education Service Webinar is now available.


Claims Processing Times

September 25, 2018 3:40 PM

As of today, on average, it is taking about 35 days to work first-time applications for education benefits and 17 days for supplemental claims. A supplemental claim is often a re-enrollment or other change that impacts your benefit.


School Certifying Official - Harry W. Colmery Veterans Educational Assistance Act Webinar Slides Available

August 28, 2018 10:55 AM

The transcript of the August 28, 2018 Education Service Webinar is now available.


Yellow Ribbon Program Information Available for 2018-2019 Academic Year

August 2, 2018 3:20 PM

The Post-9/11 GI Bill Yellow Ribbon Program 2018 - 2019 list of participating schools and rates is now available.


School Certifying Official - Harry W. Colmery Veterans Educational Assistance Act Webinar Slides Available

July 31, 2018 4:25 PM

The transcript of the July 31, 2018 Education Service Webinar is now available.


Veterans and Dependents Please Join Us For a Webinar Explaining Provisions of the Harry W. Colmery Veterans Educational Assistance Act - Forever GI Bill

July 24, 2018 11:45 AM

Join us on July 26 or August 9 at 2pm ET.

The schedule for School Certifying Officials is here.

Click here to join the meeting
Audio Information: 1-800-767-1750
Participant Code: 25803#

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Updated School Certifying Official - Harry W. Colmery Veterans Educational Assistance Act Webinar Slides Available

July 20, 2018 1:15 PM

The updated transcript of the June 12, 2018 Education Service Webinar is now available including answers to unanswered questions asked during the Webinar.


DoD Announces Policy Change on Transfer of Post-9/11 GI Bill Benefits

July 20, 2018 12:45 PM

Effective 7/20/19, eligibility to transfer benefits will be limited to sevicemembers with less than 16 years of active duty or selected reserve service. Contact your military branch representative with any questions. See DoD's announcement.


School Certifying Official - Harry W. Colmery Veterans Educational Assistance Act Webinar Slides Available

July 17, 2018 4:20 PM

The transcript of the July 17, 2018 Education Service Webinar is now available.


Veterans and Dependents Please Join Us For a Webinar Explaining Provisions of the Harry W. Colmery Veterans Educational Assistance Act

July 11, 2018 2:10 PM

The Colmery Act brings significant changes to your education benefits, many that go into effect August 1. The law affects your monthly housing allowance, allows additional Reserve time to be credited towards Post-9/11 GI Bill, allows additional months of entitlement for STEM programs, and a lot more.

Find out what’s changing by joining us for our first of three informational online webinars on July 12, 2018, @ 2pm ET. The audio is only accessible by dialing 1-800-767-1750 then entering 25803# when prompted.

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Education Service (School Certifying Official) Webinar Slides Available

June 12, 2018 9:30 PM

The transcript of the June 12, 2018 Education Service Webinar is now available.



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