Contact Us
Contact us using the ServiceNow Portal
ServiceNow is the fastest way for Veterans, lenders, servicers, appraisers, and other VA partners to contact us to get answers to questions about the VA-guaranteed home loan program. Learn how to access ServiceNow and submit an inquiry on our FAQs.
Expand the options below for a brief description of VA home loan programs:
Buying or refinancing a home, Certificates of Eligibility, funding fees, underwriting, assumptions, self-reporting, issuing a guaranty, appeals (eligibility or assumption), or origination policy.
VA appraisals, property access, condominiums, case transfers, case type updates, reconsiderations of value, waivers and partial releases, appraiser applications, notices of value, liquidation, or valuation policy.
Adapting a home for better accessibility, Compliance Inspector support, Builder functions, or SAH policy. Learn more about disability housing grants or apply for an adapted housing grant by visiting Disability Housing Grants For Veterans | Veterans Affairs (VA.gov)..
For inquiries about VA-direct loans designed to help Native American Veterans buy, build, or improve a home on Federal trust land, a NADL coordinator can assist via email at NADL@va.gov or by phone at (888) 349-7541 (TTY:711).
Trouble paying your mortgage?
Questions about loss mitigation or loan servicing policy.
Training request
Webinar suggestions, future learning opportunities related to the VA home loan program.
Contact us by phone
Get answers to your questions about the VA home loan guaranty by contacting a VA home loan representative at (877) 827-3702. VA staff are ready to help you, just call the toll-free number Monday-Friday, from 8:00 am - 6:00 pm EST.
