We want you to know how VBA is performing on behalf of our nation's Veterans, their families and survivors. Weekly reports from our 56 regional offices let you see our progress in processing Compensation, Pension, and Education benefits. You can also download a spreadsheet to see the most recent week's worth of performance data.
Look below to get access to detailed claims data weekly, but here's the big picture: VBA currently serves about 4 million Veterans who receive compensation and pension benefits. In the past four years alone, VBA has added more than 940,000 Veterans to the VBA compensation rolls, more than the active duty Army and Navy combined. In fiscal year 2012, VBA delivered $54 billion in compensation and pension benefits. Learn more about the VBA's claims inventory.
The reports below contain data covering claims inventory, claims backlog, claims accuracy, and Fully Developed Claims. We can see that VBA employees are completing more compensation claims than ever before. More than three million claims were processed in the past three fiscal years, three times the amount completed in 2000. Quality is also increasing as quality ratings were up 4 percent in the past year, reversing a four-year decline. Here is some information about the different ways we track our progress:
Includes disability compensation and pension claims that have been received by VBA and that require development and a decision by a VBA claims processor.
A subset of the VBA Claims Inventory, the backlog number represents claims that have been awaiting a rating decision for more than 125 days since receipt.
Measures accuracy of individual medical issues contained within a Compensation claim, based on a three-month average.
Measures accuracy of individual medical issues contained within a Compensation claim, based on a twelve-month average.
VBA's national claim-level accuracy rate is determined by dividing the total number of cases that are error-free by the total number of cases reviewed from the prior three months.
VBA's national claim-level accuracy rate is determined by dividing the total number of cases that are error-free by the total number of cases reviewed from the prior twelve months.
Veterans can use the Fully Developed Claim (FDC) process to fast-track their disability compensation claims.
Access the weekly reports below. Reports are in Excel. Free viewer software is available to view these reports. If a dialog window appears asking for a decision on linking to feeder worksheets, click "NO."
|How To Read The Report|
|1st Quarter||2nd Quarter||3rd Quarter||4th Quarter|
|January 6, 2014||April 7, 2014||July 7, 2014||October 6, 2014|
|January 13, 2014||April 14, 2014||July 14, 2014||October 13, 2014|
|January 21, 2014||April 21, 2014||July 21, 2014||October 20, 2014|
|January 27, 2014||April 28, 2014||July 28, 2014||October 27, 2014|
|February 3, 2014||May 5, 2014||August 4, 2014||November 3, 2014|
|February 10, 2014||May 12, 2014||August 11, 2014||November 10, 2014|
|February 17, 2014||May 19, 2014||August 18, 2014||November 17, 2014|
|February 24, 2014||May 26, 2014||August 25, 2014||November 24, 2014|
|March 3, 2014||June 2, 2014||September 1, 2014||December 1, 2014|
|March 10, 2014||June 9, 2014||September 8, 2014||December 8, 2014|
|March 17, 2014||June 16, 2014||September 15, 2014||December 15, 2014|
|March 24, 2014||June 23, 2014||September 22, 2014||December 22, 2014|
|March 31, 2014||June 30, 2014||September 29, 2014||December 29, 2014|
Note: Reports are in Excel. You may download free viewer software to view these reports. If a dialog window appears asking for a decision on linking to feeder worksheets, click "No". All required data is present on the Excel worksheets posted here.
These reports are compiled by VBA's Office of Performance Analysis and Integrity. Email questions or comments to VBAs Office of Field Operations, which manages regional offices. Read VBA's Strategic Plan for more details on plans to eliminate the claims backlog.