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Visiting Hours

Situation Update

Situation Update: Open by Appointment

VA Regional Office San Juan
Updated as of March 11, 2022***

SAN JUAN, PR — The Public Contact Team (Contacto) in Guaynabo will open for face-to-face interviews on a limited basis to Veterans, by appointment only, effective Monday, June 21, 2021. Hours of Operations will be Monday Thru Friday from 7:00AM to 4:00PM

At this time the San Juan VA Regional Office will provide in person interviews by appointment for all inquiries.

Veterans who need to schedule an appointment may do so by calling Public Contact ("Contacto") Monday thru Friday at (787) 772-7371 or (787) 772- 7398, within the aforementioned hours or contact us via email at APPOINTMENTS.VBASAJ@va.gov or VERA (see below).  You may leave a voice message at the numbers provided and you will be contacted within the next business day for an appointment.

Veterans may be continue to seek assistance via www.va.gov or contacting the National Call Center (1-800-827-1000) dialing the number 2 twice to request the assistance of a Spanish speaking agent or via de Inquiry Routing & Information System (IRIS) at https://iris.custhelp@va.gov/ .

You may also follow us on social media, Facebook (@VeteransBenefits) and Twitter (@VAVetBenefits)

Veterans Readiness and Employment (VR&E) participants may contact their counselor via their direct-line telephone number for other options.

Learn more and view updates on the VBA News webpage.  VA's Official information bulletins, including regional office (RO) operations, are posted at www.va.gov

*This notice rescinds “News Release dated February 22, 2021”, which restricted regulated the categories/situations and/or inquiries given for face-to-face appointments. 

**This release also rescinds the “News Release dated June 15, 2021”, and now making the use of masks a requirement in the building regardless vaccination status.

***This release also rescinds the November 1, 2021.

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Virtual or in-person appointments can be scheduled at your convenience by calling (787) 772-7371 or (787) 772-7398; by emailing APPOINTMENTS.VBASAJ@va.gov ; or by using the Visitor Engagement and Reporting Application (VERA). 

VERA is a self-service portal available for visitors to schedule virtual or face-to-face appointments. Appointment can be scheduled through the VERA portal in one of the following three ways:

 1. The portal may be accessed through the San Juan Regional Office home page at: https://www.benefits.va.gov/sanjuan 

2. Directly through the VERA link: VERA - Home (force.com)

3. By scanning the QR code below



VBA is continuously monitoring developments regarding the spread and impact of COVID-19.

  • VBA will continue to process claims, but will not accept in-person visits for claims assistance, or other services, except through telephone or, for Veterans Readiness and Employment, VA Video Connect.
  • VA's Official information bulletins, including regional office (RO) operations, are posted at www.va.gov
  • You may contact us via the Inquiry, Routing & Information System (IRIS) at https://iris.custhelp.va.gov/ or by telephone at 1-800-827-1000 (select Option #2 twice for Spanish calls).
  • You may also follow us on social media, Facebook (@VeteransBenefits) and Twitter (@VAVetBenefits)
  • Veterans Readiness and Employment participants may contact their counselor via their direct-line telephone number for other options.

Learn more and view updates on the VBA News webpage. This decision protects the population we serve.

 

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