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San Juan Regional Office

Work Status for Employees

Situation Update: Operating status for San Juan: We will reopen to normal hours of operations Thursday, August 15, 2024 from 7:00AM to 4:00PM

VA Regional Office San Juan
Updated as of March 11, 2022***

SAN JUAN, PR — The Public Contact Team (Contacto) in Guaynabo will open for face-to-face interviews  to Veterans, by appointment only, effective Monday, June 21, 2021. Hours of Operations will be Monday Thru Friday from 7:00AM to 4:00PM

At this time the San Juan VA Regional Office will provide in person interviews by appointment for all inquiries.

Veterans who need to schedule an appointment may do so by calling Public Contact ("Contacto") Monday thru Friday at (787) 772-7371 or (787) 772- 7398, within the aforementioned hours or contact us via email at APPOINTMENTS.VBASAJ@va.gov or VERA (see below).  You may leave a voice message at the numbers provided and you will be contacted within the next business day for an appointment.

Veterans may be continue to seek assistance via www.va.gov or contacting the National Call Center (1-800-827-1000) dialing the number 2 twice to request the assistance of a Spanish speaking agent or via Ask.VA.gov | Veteran Affairs.

You may also follow us on social media, Facebook (@VeteransBenefits) and Twitter (@VAVetBenefits)

Veterans Readiness and Employment (VR&E) participants may contact their counselor via their direct-line telephone number for other options.

Learn more and view updates on the VBA News webpage.  VA's Official information bulletins, including regional office (RO) operations, are posted at www.va.gov

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Virtual or in-person appointments can be scheduled at your convenience by calling (787) 772-7371 or (787) 772-7398; by emailing APPOINTMENTS.VBASAJ@va.gov ; or by using the Visitor Engagement and Reporting Application (VERA) https://va.my.site.com/VAVERA/s/

VERA is a self-service portal available for visitors to schedule virtual or face-to-face appointments. Appointment can be scheduled through the VERA portal in one of the following three ways:

 1. The portal may be accessed through the San Juan Regional Office home page at: https://www.benefits.va.gov/sanjuan 

2. Directly through the VERA link: https://va.my.site.com/VAVERA/s/


VBA is continuously monitoring developments regarding the spread and impact of COVID-19

  • VA's Official information bulletins, including regional office (RO) operations, are posted at www.va.gov
  • You may contact us via Ask.VA.gov | Veteran Affairs or by telephone at 1-800-827-1000 (select Option #2 twice for Spanish calls).
  • You may also follow us on social media, Facebook (@VeteransBenefits) and Twitter (@VAVetBenefits)
  • Veterans Readiness and Employment participants may contact their counselor via their direct-line telephone number for other options.

Learn more and view updates on the VBA News webpage. This decision protects the population we serve.  

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You may also follow us on social media, Facebook (@VeteransBenefits) and Twitter (@VAVetBenefits)                 

Employees will remain on telework status. Please contact your supervisor for additional information.

During a VA-declared emergency:

If you cannot make it to work and are unable to contact your supervisor, then go to the VA Employee Emergency Information website to post information about your status in this emergency.

VA Employee Helpline:

During emergencies, VA employees may call 1-866-233-0152 for assistance and information about VA facilities.

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