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M23-1 Administrative Operations
Web Automated Reference Material System
M23-1 Administrative Operations
Part 1. Operating Procedures
- Table of Contents
- Introduction
- Chapter 1 - Mail Management
- Chapter 2 - Claims and Correspondence
- Chapters 3-5 - Rescinded
- Chapter 6 - Records Adjustment
- Chapters 7-8 - Restricted
- Chapter 9 - Death Benefits Applications And Correspondence
- Chapter 10 - Rescinded
- Chapter 11 - Change of Name and Address
- Chapter 12 - Rescinded
- Chapter 13 - Files Management
- Chapter 14 - Transfer of Veterans Records
- Chapter 15 - Retirement and Recall of Records
- Chapter 16 - Records Inventory Management System (RIMS)
- Chapter 18 - Form and Form Letter Management
- Chapter 19 - Administrative Issues Management
- Transmittal
Part 2. Performance Measurement Systems and Standards
- Introduction
- Chapter 1 - Introduction
- Chapter 2 - Composition of Work Rate Standards
- Chapter 3 - Office of the Chief
- Chapter 4 - Mail and Messenger
- Chapter 5 - CTA/PCTS/DTU
- Chapter 6 - Services
- Chapter 7 - Rescinded
- Transmittal
Part 5. Target Operating Procedures
- Introduction
- Chapter 1 - 5 Rescinded
- Chapter 6 - Target Terminal System Privacy and Security Data
- Chapter 7 - 9 Rescinded
- Chapter 10 - Carols Privacy And Security Data
- Transmittal