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M23-1 Administrative Operations

Part 1. Operating Procedures

• Table of Contents
• Introduction
• Chapter 1 - Mail Management
• Chapter 2 - Claims and Correspondence
• Chapters 3-5 - Rescinded
• Chapter 6 - Records Adjustment
• Chapters 7-8 - Restricted
• Chapter 9 - Death Benefits Applications And Correspondence
• Chapter 10 - Rescinded
• Chapter 11 - Change of Name and Address
• Chapter 12 - Rescinded
• Chapter 13 - Files Management
• Chapter 14 - Transfer of Veterans Records
• Chapter 15 - Retirement and Recall of Records
• Chapter 16 - Records Inventory Management System (RIMS)
• Chapter 18 - Form and Form Letter Management
• Chapter 19 - Administrative Issues Management
• Transmittal

Part 2. Performance Measurement Systems and Standards

• Introduction
• Chapter 1 - Introduction
• Chapter 2 - Composition of Work Rate Standards
• Chapter 3 - Office of the Chief
• Chapter 4 - Mail and Messenger
• Chapter 5 - CTA/PCTS/DTU
• Chapter 6 - Services
• Chapter 7 - Rescinded
• Transmittal

Part 5. Target Operating Procedures

• Introduction
• Chapter 1 - 5 Rescinded
• Chapter 6 - Target Terminal System Privacy and Security Data
• Chapter 7 - 9 Rescinded
• Chapter 10 - Carols Privacy And Security Data
• Transmittal

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