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VA » Veterans Benefits Administration » Web Automated Reference Material System » M23-1 Administrative Operations

Web Automated Reference Material System

M23-1 Administrative Operations

Part 1. Operating Procedures

Table of Contents
Introduction
Chapter 1 - Mail Management
Chapter 2 - Claims and Correspondence
Chapters 3-5 - Rescinded
Chapter 6 - Records Adjustment
Chapters 7-8 - Restricted
Chapter 9 - Death Benefits Applications And Correspondence
Chapter 10 - Rescinded
Chapter 11 - Change of Name and Address
Chapter 12 - Rescinded
Chapter 13 - Files Management
Chapter 14 - Transfer of Veterans Records
Chapter 15 - Retirement and Recall of Records
Chapter 16 - Records Inventory Management System (RIMS)
Chapter 18 - Form and Form Letter Management
Chapter 19 - Administrative Issues Management
Transmittal

Part 2. Performance Measurement Systems and Standards

Introduction
Chapter 1 - Introduction
Chapter 2 - Composition of Work Rate Standards
Chapter 3 - Office of the Chief
Chapter 4 - Mail and Messenger
Chapter 5 - CTA/PCTS/DTU
Chapter 6 - Services
Chapter 7 - Rescinded
Transmittal

Part 5. Target Operating Procedures

Introduction
Chapter 1 - 5 Rescinded
Chapter 6 - Target Terminal System Privacy and Security Data
Chapter 7 - 9 Rescinded
Chapter 10 - Carols Privacy And Security Data
Transmittal