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VA Home Loans

VALERI Servicer Newsflash

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Date Title
7/8/2024 This announcement provides information on the Department of Veterans Affairs (VA) Servicing Purchase service transfer session.
5/30/2024 This announcement provides information on loan termination in Kansas.
5/30/2024 This announcement provides information on the new Events Bulk Upload Template.
5/15/2024 This announcement provides office hour information on the new Department of Veterans Affairs (VA) Servicing Purchase program.
5/1/2024 This newsflash provides information on extension of a foreclosure moratorium on VA-guaranteed loans that are not vacant or abandoned, as outlined in VA Circular 26-23-15.
4/19/2024 This announcement provides training information on the new Department of Veterans Affairs (VA) Servicing Purchase program.
4/10/2024 This newsflash provides information on updates to the Department of Veteran’s Affairs (VA) Manual 26-4 Servicer Handbook and the new VA Home Retention Waterfall.
8/18/2023 This newsflash provides information on the VA Circulars 26-23-8, 26-21-07 (Change 3), 26-23-12, VALERI Servicer User Guide, User Deactivation, and Fiscal Year 2023 End-of-Year Close out.
3/23/2023 This newsflash provides information on the VALERI Release, VA Loan Accounting Center Contact, Updated Redemption Instructions, Release of Liability and Transfer of Ownership, User Deactivation, and ServiceNow Tickets.
1/19/2023 This newsflash provides information on an upcoming VALERI Release, Multiple Event Reporting, the Invalid Sale Results Event, Redeemed Properties, and Contacting VA.
11/14/2022 This announcement provides information on the system deployment occurring on November 17, 2022.
8/30/2022 This newsflash provides information on the New Reason for Default, Electronic Default Notice Event, Fiscal Year 2022 End-of-Year Close Out, ServiceNow, and Technician Contact Information.
7/14/2022 This newsflash provides information on Disaster guidance, VA Partial Claim Program sunset on Oct. 28, 2022, and Partial Claim denied report.
5/26/2022 This newsflash provides information on Reason for Default Changes, Loan Termination in Connecticut, Loss Mitigation Letter, Servicer Department Contacts, and Technician Contact Information.
1/20/2022 This newsflash provides information on VALERI Downtime, Circular 26-21-23, Circular 26-21-27, Circular 26-22-01, Servicer User VALERI Access and Change Requests, User Deactivation, and Servicer Information Updates.
11/23/2021 This newsflash provides information on VALERI System Release, Partial Claim Article, Recording Partial Claim Documents, Appraisal Fee Changes, and Foreclosure Attorney Fee Changes.
10/12/2021 This newsflash provides information on Circular 26-21-17, Circular 26-21-19, Circular 26-21-20, VA Partial Claim Note and Mortgage, and COVID-19 Refund Modification.
9/14/2021 This announcement provides information on the system deployment occurring on Sept. 23, 2021 and the Fiscal Year 2021 end-of-year close out schedule.
4/28/2021 This announcement provides information on the system deployment occurring on April 29, 2021.
3/11/2021 This announcement provides information on the system deployment occurring on March 10, 2021.
2/23/2021 This newsflash provides information on VALERI Downtime, Circular 26-21-4, Circular 26-21-5, ServiceNow, Adequacy of Servicing, Expenses on Compomise Sales, Late Transfer of Custody Appeal Special Forbearance Incentive, and Pre-Approval Submissions.
1/25/2021 This newsflash provides notice of VALERI downtime via Circulars 26-20-39 (transition to ServiceNow as LGY Unified Helpdesk tool issued 11/17/2020) and 26-20-40 (Extended Foreclosure and Eviction Relief issued 12/28/2020).
11/12/2020 This announcement provides information on the system deployment occurring on Nov. 19, 2020
10/28/2020 This newsflash provides information on Circular 26-20-33, VALERI Downtime, Reporting Cures on Cares Act Defaulted Loans, Redemption Instructions, and Claim Detail Results and Events with Fatal Rules Reports
9/24/2020 This announcement provides information on the Fiscal Year 2020 End-of-the Year Close Out and a New Servicer Report
9/21/2020 This announcement provides information on the system deployment occurring on Sept. 24, 2020
9/14/2020 This newsflash provides information on Circular 26-20-12, Change 1, Circular 26-20-28, Circular 26-20-29, Circular 26-20-30, Circular 26-26-31, Circular 20-26-32, Circular 20-26-34, Inactive User Deactivation, VA Technician Contact, Clam Detail and Events with Fatal Rules Reports, and Rejected Events
9/11/2020 This announcement provides information on the Reason for Default requirement on the Electronic Default Notice event
7/28/2020 This announcement provides information on the system deployment occurring on July 30, 2020
7/17/2020 This newsflash provides information Adequacy of Servicing, Electronic Default Notice Event, Foreclosure Sale Scheduled Event, E-Filing/Recording Fees, VALERI Announcements, and Contacting VA
7/10/2020 This announcement provides information on the upcoming system deployment occurring on July 30, 2020
6/19/2020 This announcement provides information on the system deployment occurring on June 25,2020
6/18/2020 This announcement provides information on the upcoming system maintenance occurring on June 18, 2020
6/18/2020 This newsflash provides information on Circular 26-18-21, Circular 26-20-18, Document Uploads, Appraisal Fee Changes, North Carolina Pre-Foreclosure Notice of Hearing, and Colorado Rule 120 Hearing
5/19/2020 This newsflash provides information on Circular 26-20-17, Circular 26-18-5, Change 1, Circular 26-18-3, Change 1, Analytics Reports, Appeals Job Aids, Inactive User Deactivation, and Technician Contact
5/19/2020 This announcement provides information on the system deployment occurring on May 28, 2020
4/27/2020 This announcement provides information on the system deployment occurring on April 30, 2020
4/16/2020 This newsflash provides information on Circular 26-20-12, Circular 26-20-13, Reporting Forbearance Under the CARE Act, Adjustable Interest Rates, D-Record, and Contacting VA
4/10/2020 This announcement provides information on system maintenance occurring on April 14, 2020
3/20/2020 This announcement provides information on the new AccessVA home page effective March 21, 2020
3/20/2020 This announcement provides information on the system deployment occurring on March 26, 2020
3/12/2020 This newsflash provides information on Circular 26-20-5, Non-Matching Criteria, Claim Detail Results Report, Notice of Value Adjustments, Cancelled Payments, Servicer Department Contacts, and ID.me
3/09/2020 This announcement provides information on the upcoming system maintenance occurring on March 11, 2020
2/26/2020 This announcement provides information on VALERI access issues
2/20/2020 This announcement provides information on the upcoming system maintenance occurring on Feb. 27, 2020
2/14/2020 This newsflash provides information on VA Circular 26-20-2, Inactive User Deactivation, VALERI Announcements, Redeemed Properties, Homeowner’s Association Notices and Utility Bills After Conveyance, Technical and Regional Loan Center Contact Information, Accessing VALERI, and Bulk Uploads
2/13/2020 This announcement provides information on the emergency system maintenance beginning on Feb. 14, 2020
2/05/2020 This announcement provides information on the emergency system maintenance occurring on Feb. 7, 2020
1/31/2020 This announcement provides information on the system deployment occurring on Jan. 31, 2020
1/23/2020 This announcement provides information on upcoming system maintenance and deployment downtimes and new Bulk Upload Templates
1/16/2020 This newsflash provides information on Appeals, Claim Detail Results Report, Utility Advances, Illinois Consent Judgment, Unassigned Loans, and Electronic Default Notice event
12/23/2019 This announcement provides information on system maintenance occurring on December 23, 2019
12/16/2019 This announcement provides information on system maintenance occurring on December 19, 2019
12/10/2019 This newsflash provides information on Circular 26-19-29, Appraisal Fee Changes, Appeals, VALERI Reports, and Servicer Department Contacts in VALERI.
12/10/2019 This announcement provides information on the system maintenance occurring on December 10, 2019.
12/5/2019 This announcement provides information on the emergency system maintenance occurring on December 6, 2019.
11/27/2019 This announcement provides information on the emergency system maintenance occurring on November 27, 2019.
11/27/2019 This announcement provides information on the upcoming system maintenance occurring on December 3, 2019.
11/19/2019 This announcement provides information on the upcoming system deployment and downtime beginning on November 21, 2019.
11/6/2019 This announcement provides information on VALERI intermittent access issues.
11/5/2019 This announcement provides information on the Adequacy of Servicing cases for November.
10/31/2019 This newsflash provides information on Circular 26-19-24, Change 2, Circular 26-19-27, Circular 26-19-25, Change 1, Servicer Loan Listing Report, Post Audits, Rejected Events, and Default Cured Loan Reinstated Event.
10/22/2019 This announcement provides information on the upcoming system deployment and downtime beginning on October 24, 2019.
10/10/2019 This announcement provides information on upcoming scheduled system maintenance.
10/4/2019 This announcement provides information on issues related to ID.ME registration.
9/30/2019 This announcement provides information on system maintenance occurring on October 3, 2019.
9/26/2019 This announcement provides information on the upcoming system deployment and downtime beginning on September 27, 2019.
9/26/2019 This announcement provides information on viewing Loan Events in VALERI.
9/24/2019 This newsflash provides information on Post Audits, Circular 26-19-24 - Change 1, Circular 26-19-15, Redeemed Properties, Fiscal Year 2019 End-of-Year Close Out, and Servicer Reported Data Accuracy.
9/19/2019 This announcement provides information on nightly data file transmissions submitted on 9/18/2019 and 9/19/2019.
9/9/2019 This newsflash provides information on Transfers of Custody, Claim and Incentive Payments, Analytics Reports, Supplemental Claims, Appeals, Loan Technician Contact information, Accessing VALERI, and VALERI Assistance.
9/5/2019 This announcement provides information on an incident impacting VALERI performance.
8/27/2019 This newsflash provides information on Circular 26-19-24, System Release, Loan Technician Contact Information, Imminent Default, Basic Claims, and State Foreclosure Process Matrix.
8/16/2019 This announcement provides information on an extension granted for the Adequacy of Servicing process.
8/16/2019 This newsflash provides information on the August 15, 2019, VALERI application deployment.
8/15/2019 This newsflash provides information on circular 26-19-21, Adequacy of Servicing, Transfer of Custody Event, Claim and Incentive Payments, Analytics Reports, Appraisal Fee Changes, and Partial Release.
8/5/2019 This special announcement provides information on VALERI down time on August 8, 2019.
8/1/2019 This special announcement provides information on the Adequacy of Servicing process.
7/30/2019 This special announcement provides information on VALERI down time on August 1, 2019.
7/15/2019 This newsflash provides information on servicer recorded training, appeals, document upload, contested foreclosures, accessing VALERI, VA loan technician contact information, servicer point of contact information, VALERI assistance and servicer webinar.
7/3/2019 This newsflash provides an update on uploading and viewing documents in the VALERI application.
6/26/2019 This newsflash provides information on Accessing VALERI, Servicer Operational Reports, Transfer of Custody Event, Electronic Default Notice Event Reporting, Appeal Claims, VALERI Event Statuses, VA Loan Technician Contact Information, Servicer Point of Contact Information, VALERI Assistance and Servicer Monthly Webinar.
6/21/2019 This announcement provides important information on uploading and viewing documents in the VALERI application.
6/11/2019 This announcement provides information on the recent system issues and upcoming scheduled release.
6/10/2019 This announcement provides information on a system integration issue and advises all VALERI users to log out of the VALERI system until further notice.
5/30/2019 This announcement provides guidance on the redesigned VALERI going live, Servicer User Guide, contact information for VALERI Technical and VALERI policy questions, Bulk Upload Template Version 19.1, system latency and Adequacy of Servicing Action Report.
5/24/2019 This announcement provides guidance on servicer administrator registration in Access VA.
5/21/2019 This announcement provides guidance on servicer administrator registration in Access VA.
5/21/2019 This announcement provides information on pulling and saving several Servicer Operational reports prior to the transition into the new VALERI application.
5/17/2019 This newsflash provides information on Debris Removal Clarification, Adequacy of Servicing Process, United States Foreclosure Network (USFN), VALERI LIve Servicer Training, VALERI Redesign Updates on Appeals, Transfer of Custody, Pre-Approval Process, VALERI Reports, VALERI System and VALERI Assistance After Go-Live.
5/15/2019 This Announcement provides important information on the VALERI Events Bulk Upload Template and the VALERI Claims Bulk Upload Template for the new VALERI application.
4/23/2019 This VALERI Special Announcement provides important information to assist our program partners in anticipation of the transition to a new VA Loan Electronic Reporting Interface (VALERI) application scheduled to 'go-live' on Tuesday, May 28, 2019.
4/1/2019 This newsflash provides information on Circular 26-19-8, Special Relief Following Alaska Earthquakes, Circular 26-19-7, Special Relief Following Alabama Severe Storms, Straight-line Winds and Tornadoes, Servicer Handbook Update, Manual Update, Appraisal Fee Updates, Fee Cost Schedule Updates, Assumptions, Redemption Instructions Reminder, Vacant Assets Reminder and VALERI Access Reminder.
1/25/2019 This newsflash provides information on Circular 26-19-1, Special Relief Following the Federal Government Shutdown, Circular 26-17-39 Change 2, Updated Disaster Modification Guidance, Circular 26-15-30 Change 2, Title Documentation of HOA Matters in Florida, VALERI Down Time, Development Updates and ALAC Mailbox Reminder.
11/28/2018 This newsflash provides information on Circular 26-18-26, Fee Cost Schedule Updates, VALERI Reports and Redemption Instructions.
11/14/2018 This announcement provides information about servicer users not receiving password reset emails from the VA Loan Electronic Reporting Interface (VALERI) application.
10/25/2018 This newsflash provides information on Circular 26-18-23, Reporting on Loans Impacted by a Natural Disaster, VALERI Down Time, and VALERI Reports.
9/28/2018 This newsflash provides information on VA Circulars 26-18-17 and 26-18-18, Regional Loan Center Contact list updates, Fiscal Year 2018 End-of-Year Close Out and VALERI Development Updates.
9/4/2018 This newsflash provides information on the Modification Comparison Chart and VALERI Development Updates.
8/17/2018 This newsflash provides information on Duplicate Bill of Collection Numbers, Appraisal Fee Changes, ALAC Contact Change, VALERI Access, and Escalations.
7/6/2018 This newsflash provides information on a Circular 26-16-14, Change 1, Circular 26-18-16, and Development Updates.
6/15/2018 This newsflash provides information on the New VALERI Environment, Redemption Quotes and Inquiries, Circular 26-15-9, Title Package Extensions and Escalations, and VALERI Development Updates.
5/21/2018 This newsflash provides information on Assumptions, VA Circulars 26-17-39, Change 1; 26-18-8; 26-18-9; 26-18-10; 26-18-11, Bulk Upload Template Updates, and Appraisal Fee Changes.
5/8/2018 This announcement provides information on testing the new VALERI platform connectivity.
4/18/2018 This newsflash provides information on VA Title Training, Appraisal Fees, VA Circular 26-15-18 Change 2, and Pre-Approval Requests. | Exhibit A
4/4/2018 This announcement provides information on VALERI Down Time.
3/15/2018 This newsflash provides information on VALERI Down Time, Loan Modification Interest Rate Rounding, Circular 26-17-23 (Change 2), Circular 26-17-27 (Change 2), Circular 26-17-28 (Change 2), Circular 26-18-5, Department of Veterans Affairs (VA) Property Management and Servicing Contract, Scheduling Reports, and Development Updates.
2/27/2018 This newsflash provides information on Servicer Handbook Update, Circular 26-18-3, Circular 26-15-2 (Change 1), Circular 26-15-9 (Change 1), and Scheduling Reports.
1/12/2018 This newsflash provides information on Upcoming Appraisal Fee Charges and Development Updates.
12/6/2017 This newsflash provides information on VA Circular 26-17-39, VA Circular 26-17-38, Fee Cost Schedule Updates, and Development Updates.
11/20/2017 This announcement contains information about processing VALERI Servicer Files and Bulk Upload Templates submitted between Wednesday, November 15, 2017, and Friday, November 17, 2017.
11/16/2017 This announcement contains information about delays with VALERI Servicer Files and Bulk Upload Templates submitted from Wednesday, November 15, 2017 through Thursday, November 16, 2017.
10/13/2017 This newsflash provides information on Reporting on Loans Impacted by Natural Disaster, Bill of Collections Status and Offsets Report, and Title Disputes on Conveyed Properties.
9/22/2017 This newsflash provides information on Circular 26-17-27, Fiscal Year 2017 End-of-Year Close Out, and Development Updates.
9/7/2017 This newsflash provides information on Circular 26-17-23, Circular 26-17-24, Circular 26-17-25, Regional Loan Center Contact Information, and Servicer Point of Contact.
8/21/2017 This announcement contains information on Appraisal Fee Changes, Bill of Collection Payment Remittance Updates, and Circular 26-17-21.
8/4/2017 This announcement contains information about certified acquisitions between June 19, 2017 and June 20, 2017, where properties failed to transfer to our property management contractor.
7/14/2017 This newsflash provides information on the VALERI Offline Schedule, Regional Loan Center Contact Information, and Development Updates.
7/12/2017 This announcement contains information on the unavailability of the VALERI reports on July 12, 2017 from 8:00 PM EST to 10:00 PM EST.
6/22/2017 This newsflash provides information on the Claim Bulk Upload Template, Appraisal Fee Changes, and Development Updates.
5/25/2017 This newsflash provides information on Servicer Handbook Updates, Document Uploads, Reports, and Servicer Web Portal (SWP) Event Reporting.
5/16/2017 This announcement contains information on the unavailability of the VALERI application starting May 16, 2017, at 8:00 PM EST.
4/17/2017 This newsflash provides information on Ohio Plywood Boarding Fees, Circular 26-17-10 and development updates.
3/31/2017 This announcement contains information on delayed transmission of data from WebLGY to the VALERI application.
3/20/2017 This newsflash includes information regarding a New Claims Bulk Upload Template, and development updates that were completed in our 17.1 release on March 18, 2017. Also Bankruptcy attorney fee increases have been updated on the Fee Cost Schedule.
2/13/2017 This newsflash provides information on the New Maximum Allowable Attorney Bankruptcy Fees, Missouri and Wyoming Foreclosure Process Updates, VALERI Access Request and VALERI Company Administrator Reminders, and Development Updates.
1/25/2017 This newsflash provides information on Servicer Handbook Update, Servicer User Profiles in VALERI, Change to Circular 26-14-22, and Property Management Contact.
12/5/2016 This newsflash provides information on Appraisal Fee Changes, Quit Claim Deeds, and System Development Updates.
11/22/2016 This announcement contains information on the Real-Estate Owned and Portfolio Servicing Contract on FedBiz Opps.
11/3/2016 This newsflash provides updates on Appraisal Fee Changes, Manual Update.
10/5/2016 This newsflash provides an update on VA No Bid.
10/4/2016 This newsflash provides updates on Oregon Appraisals, Fiscal Year 2016 End-of-Year Close Out, Transfer Tax, Delaware, and Development Updates.
9/9/2016 This newsflash provides information on Manual Update, Upcoming Loan Purge, Claims Bulk Upload Template Update, Transfer Tax for Two-Deed Process States, Notice for Internet Protocol Changes, and Development Updates.
8/3/2016 This newsflash provides updates on Interest Rate for VA Streamline Modifications, VA Address on Deeds to VA, and Contacting VA.
7/1/2016 This special announcement contains information regarding the new VA Streamline Modification option and VA Servicer Handbook M26-4 updates.
6/10/2016 This newsflash includes information regarding Circular 26-16-14, Compromise Sale Complete event, Servicer Point of Contacts and System development updates.
5/18/2016 This special announcement contains information on changes made to all Regional Loan Centers (RLC) telephone menus for their toll free number.
5/17/2016 This announcement contains information regarding the VA Home Loan Program's Real Estate Servicing Contract.
5/11/2016 This newsflash provides information on Foreclosures on Mobile Homes, Extension of Servicemembers' Civil Relief Act (SCRA), Illinois Consent Judgments, Servicer, Transfer Events, Liquidation Appraisal Fees, Bulk Upload Template, VALERI Password Reset Requests, Improper Transfer of Custody or Invalid Sales Results, and Development Updates.
3/14/2016 This newsflash provides information on bulk upload templates and upcoming development updates.
2/23/2016 This newsflash provides information on Servicer Transfer Events, Security Awareness Password Resets, State Foreclosure and Statutory Bid Information, and M26-4, VA Servicer Handbook.
12/28/2015 This newsflash contains information on the New Maximum Allowable Foreclosure Timeframes, Deficiency Waiver Letter Clarification, Appraisal Fees and VA Servicer Handbook, M26-4.
12/4/2015 This newsflash contains information on the New Net Value, New Maximum Allowable Foreclosure Timeframes, Circular 26-15-30, Title documentation of HOA Matters in Florida, Pre-Approval Procedures, VALERI Reports, Deficiency Waiver Letter, and development updates for VALERI 3.7 manifest release.
11/6/2015 This newsflash contains information on the Federal Register – Maximum Allowable Attorney Fees, Servicer Calls, New HUD-1 Settlement Statement Disclosure and Report Name Change.
10/7/2015 This newsflash contains information on Fiscal Year 2015 End-of-Year Close Out, VALERI Fee Cost Schedule, Circular 26-15-23 - Special Relief Following Southeast and Mid-Atlantic's Severe Storms, Circular 26-15-22 - Department of Veterans Affairs Servicer Handbook M26-4, and Circular 26-15-21 - Property Preservation Requirements and Fees. The newsflash also contains development updates for VALERI 3.6 manifest release scheduled for Saturday, October 10, 2015 and information regarding changes to several VALERI reports.
9/1/2015 This newsflash contains important information on Vendor Resource Management (VRM) suggested email templates for title package process, a series of reminders and an example of the email templates themselves.
8/5/2015 This newsflash contains updated information on the Legacy Loan Project, Development updates for the VALERI 3.4 BI Reports Release deployed on 7/21/2015, and Development updates for the VALERI 3.5 Release scheduled for 8/8/2015.
7/31/2015 This newsflash includes information recently published in the Federal Register, regarding the Department of Veterans Affairs (VA) Maximum Allowable Attorney Fees. VA Central Office has identified errors within the notification and they are listed in this announcement.
6/11/2015 This newsflash includes information on the Transfer of Custody for States Allowing Statutory Redemption Clarification, Appeal Submission Clarification, and Development Updates.
4/10/2015 This newsflash includes information on the Transfer of Custody (TOC) processing defect identified by VA, Circular 26-15-2 Reconveyance Disputes, Deficiency Waiver Letter and development updates that are included in the VALERI 3.3 manifest release scheduled for April 11, 2015.
2/23/2015 Direct Connect Servicers, Servicer Calls, Title Package Due Date and Development Updates for 3.2 manifest release scheduled for 2/20/15
12/3/2014 Fee Cost Schedule, Roanoke Appraisal Fee Increase, Property Preservation and Title Update Reminders and Development Updates for 3.1 manifest release scheduled for December 6, 2014
10/27/2014 Loan Modification Approvals that include a Trial Modification Period, VALERI Helpdesk email communication, Servicer Authority for Partial Release of Security, Application of excess funds on Compromise Sale
9/30/2014 FMS availability and Clarification of Denver appraisals
9/19/2014 Denver appraisal increase, clarification on DWL, DIL title package, Circular updates and reminder on Invalid sale vs ITOC
8/22/2014 Scheduling Reports, Special Notification and Updating the Bi-Weekly Call List, Reports Updates
6/5/2014 Incentive Clarification, VA Circular 26-09-13 - Change 3, Hardest Hit Fund (HHF) Guidance, Title Escalations, Title Package Extensions, and Development Updates
4/11/2014 Servicer POC List in VALERI, Servicer Web Portal (SWP) Bulk Upload Template, and Development Updates
1/30/2014 Refund Claims, Property Conveyance, Payment Denial Report, Claims Bulk Upload Template, and VALERI Release 2.26

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