March 19, 2020 (Updated March 23, 2020)
Due to the Coronavirus (COVID-19) global pandemic the Veterans Benefits Administration (VBA) Regional Office is closed to the public. The Regional Office and Insurance Center will no longer accept walk-ins for claims assistance, scheduled appointments, counseling, and other in-person services. This decision aligns with federal, state and local guidance and is a proactive approach to decrease the spread of COVID-19.
To our customers, we want you to know that the VA Insurance Center is operational, and our employees are continuing to work in a virtual environment. Incoming and outgoing paper mailings will be limited. For VA Life Insurance specific benefits, we encourage you to sign up for online account access and take advantage of our self-service features such as submitting an application for benefits, document upload, beneficiary updates, and email inquiry. Taking advantage of our online account access ensures that your requests and inquiries are addressed in the most efficient manner. The Insurance benefits and services provided to Servicemembers, Veterans, their families and survivors will continue to be delivered throughout the duration of the COVID-19 health emergency. Please continue to check www.va.gov for updates. You also may follow us on Facebook and Twitter.
U.S. Department of Veterans Affairs | 810 Vermont Avenue, NW Washington DC 20420
Last updated March 23, 2020