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Education and Training

COVID-19 Paperless Guidance

We are switching to a paperless environment. Ensure that we have your current email address.

*Read instructions below.

Due to the COVID-19 national emergency, the GI Bill program is working to increase capabilities for a paperless environment.  This will mean some changes for us and for our beneficiaries, the way we communicate and the way paperwork is submitted.  We will continue to operate "business as usual" with a little help from you.

We’re asking GI Bill students to ensure VA has a current email address on file for you.  

This will help ensure we can contact you with important updates to your education benefits.

  • You can update your email address by submitting a request through the “Ask a Question”.
  • You can also contact the Education Call Center at 1-888-GIBILL-1 (1-888-442-4551) or 001-918-781-5678 from Overseas, Monday – Friday, 7:00 am – 6:00 pm CST to help update your contact information.

Although VA may be able to continue to send some letters through the mail, there are several letters that can only be delivered to you electronically, therefore, it is critical that VA have an updated email address for all GI Bill students.  Additionally, many schools have informed us that employees are no longer on campus to send or receive paper mail, therefore, electronic communication is critical to schools as well.

All documents must be submitted to VA electronically through “Ask a Question”. 

If Education Service emails you a letter, it will be in an encrypted format to help protect your information. 

You should expect to receive an email notifying you that either the Muskogee, St. Louis, or Buffalo Regional Processing Office has sent you an encrypted message. 

The email will provide you with step-by-step instructions on how to decrypt the message (you will be presented the option to either register with the system or to use several common log-in credentials, such as your Google account).  Please follow the instructions to decrypt and view the message.

If VA does not have an email address for you, your letters will be available upon demand through the “Ask a Question” or by calling the Education Call Center.

Please allow the VA 15 days after you submit your information to process your submission before requesting a copy of any decision letters. 

We have notified your OJT or Apprenticeship training establishment’s certifying officials of this new process.

Monthly hours must be submitted through the “Ask a Question” or through VA’s electronic certification system (VA ONCE) to be processed.  Faxes will not be accepted.  VA has provided your training establishment with guidance on how to do this.

If you have questions

Please contact the Education Call Center at: 1-888-442-4551 between 8 AM and 7 PM Eastern Time, Monday-Friday, or submit your questions through “Ask a Question”.